Trouble with phoning them is you can't see the layout of the plane .Is it an eight digit ref number sharon . Do you have your tickets .If so is the ref number the same .
Might sound silly but have you tried doing it from another computer .

Yes it's an eight digit number which I have checked against the tickets. I can log in to DH site no problem, it's the TC website that won't recognize the ref number. It says on invoice I can check in online from Monday, I am now wondering if maybe TC won't have our details until then? Oh well, it's their loss as I was going to pay for seat choice. Very frustrating, I am sure I can't be the only one experiencing this problem though.

hi,

i booked a direct holidays package through thomas cook and when i had to go online for ysyc with thomas cook airlines, the reference i had to put in started with an X and ended with a T, with 6 digits inbetween: X......T. i had to go onto thomas cook chat and ask them for the reference.

hope this helps!

Thanks for your help Lyn. I was about to give up when I decided to try the flight number(even though it asked for booking reference) anyway, it worked! Seats sorted, just the online check in to do on Monday now. Wish me luck, TC site is not the easiest. My surname is hyphernated and it wouldn't accept that either. They really ought to change the booking reference request to flight number, lots of people use DH and would have a completely different ref number to TC. Thanks cagzy, they don't make it easy do they? It is the same company, you would think they would recognize the ref number.

no they don't!!

wonder if anybody can help please?

i've got my 1 piece of hand luggage, it's within the required dimensions and weight, but is stuffed full, so if i buy anything in the airport after security, will i be able to carry my hand luggage plus a carrier bag?

thanks!

tcx618l
went tech on alicante runway tuesday 21/9/2010, plane was fully loaded with pax and luggage from 1030am till take-off at approx 14.35pm, one cup of water offered, then given a complimentary drink at 15-35pm five hrs after boarding.
said they had paper work issues, after fault was fixed, but no-one too sign it off?
question,
why didnt they just take off pax back too terminal? thought it was wrong too keep people on aircraft, just my opinion, thanks.

kopite,

From what I know the problem was fixed fairly quickly, however the engineer's based in Alicante (Monarch & Jet2) didn't have the authority to release the aircraft. It took a few phonecalls between TC & Monarch & the engineer in ALC to sort it all out and eventually Monarch gave their engineer authority to sign the papers.

In a situation like this, you could offload all 333 pax to the terminal, then board them again, however, it seems that they were just waiting for the phonecall to give them the OK which could have happened at any time. I'd guess just under an hour to get everybody off (and do a security search) and boarded again after they go wondering about in the terminal. Unfortunatly it just took a bit longer than they thought.

If it were Ryanair however you'd have received no water, and no complimentary drink!

Hope that answers your question.

flyboy543 wrote:

kopite,

From what I know the problem was fixed fairly quickly, however the engineer's based in Alicante (Monarch & Jet2) didn't have the authority to release the aircraft. It took a few phonecalls between TC & Monarch & the engineer in ALC to sort it all out and eventually Monarch gave their engineer authority to sign the papers.

In a situation like this, you could offload all 333 pax to the terminal, then board them again, however, it seems that they were just waiting for the phonecall to give them the OK which could have happened at any time. I'd guess just under an hour to get everybody off (and do a security search) and boarded again after they go wondering about in the terminal. Unfortunatly it just took a bit longer than they thought.

If it were Ryanair however you'd have received no water, and no complimentary drink!

Hope that answers your question.

thanks for reply, but disagree over boarding timing, as you know, security isnt required when going back too the gate? weve already passed that stage? i think its more to do with incuring "charges" ie stairs & buses. 4hrs on the runway, when your 40 mtrs from a terminals facilities is a joke. took people for granted on this flight and money was a part of it. just my opinion.

We are flying to Goa on flight TCX049K going out and TCX049L return. I am looking to book seats, so could anyone tell me whether seats 11J and 12A actually have a window? Thanks

Hi can anyone help me?, we are flying from Gatwick on 3rd Dec 2010 to Barbados on T/Cook TCX35, as I am 6 foot 3, we have paid for premium economy hoping to get some leg room for this trip, but I cannot get any info on the aircraft type or even work out where I am sitting (5h & 5j) anyone help me on this please ?
cheers
alec

with what you are saying [and im no expert] there must be 9 seats across 3-3-3 this would suggest an airbus A330

for seating guide see the what aircraft thread

i am sure the experts will confirm [or otherwise later]

wizard

Many thanks on that, I will look up the config and try and work out my seat,
cheers
Alec

Hi guys, please could someone advise me how I can check in online with Thomas Cook. Their website is a flipping nightmare.Anyone managed to check in online? I booked with Direct Holidays and they don't recognize my booking ref at TC. To buy your seat your choice I managed to log on using our flight number but it won't accept it for online check in. I am pulling my hair out. Thanks in advance. Sorry if I should have posted under Thomas Cook in airlines forum but thought I might stand a better chance of a reply here!

Moved and merged to existing TC topic in flights section.

Mark

Thanks Mark.

Hi there

I really need some help/info and came across this forum, hope some of you will be able to shed some light on our situation!

I am flying to Tenerife on Sun (TCX193K) from Stansted with my fella and our 2 1/2 year old son.

Upon reading the tickets last night we noticed that the hand baggage allowance seems exceptionally small, even compared to other airlines.

On their website it says: 'You are allowed one piece of hand baggage only which must not exceed 5 kg in weight or 43 cm x 28 cm x 23 cm in size. One piece of hand baggage includes handbags, laptops etc, anyone carrying any more than one piece of hand baggage will be referred back to check-in.'

This suggests that if I take a handbag that will be all I can take, is this correct?

Most disappointing is that we bought our son a Trunki, according to the website the dimensions for Trunki are: 46x32x21. So am I right that our son won't be able to use his Trunki? Trunki's are commonly used for flying (that is what they are designed for).

Anyone else had issues with hand baggage? I have even looked through the argos catalogue and there are only 1 or 2 luggage bags that seem to fit the Thomas Cook hand baggage criteria!

Oscars Mum,

Welcome onboard
Thomas Cooks hand baggage allowance is the same as the majority of the charter airlines, and limited to one piece per person. You can take a hand bag, but it should be placed inside the main piece of hand luggage. Having said that, you have to be realistic. A small hand bag is fine as a second item. It's when passengers arrive with a couple of large bags where issues arrise. This is due to limited space and weight allowance in overhead storage areas onboard the aircraft. If a limit wasn't set, the cabin would be stuffed with bags! Thomas Cook are very strict on baggage alloance so make sure you don't exceed weight limits or you'll be charged for excess baggage.

Darren

Hi Oscars Mum,

Any time I've flown with TC, I've always had my 5kg of hand luggage plus my hand bag, and never had any problems at check in.

Pat

Many thanks for the quick replies!

Does it seem likely that we could get away with the trunki?

I only live up the road from the airport so thought about taking a trip up there today to get more info.

Thanks again for the info! It's been a while since I took a charter flight