We have flown with Thomsons/First Choice on numerous occasions but I can honestly say this was the worst flight we have ever encountered.
Our flight took off late and our "breakfast" consisted of an orange drink, a cherry cake and a strawberry yogurt. bearing in mind we have got up at 3am, we were picked up by the coach at 4am, spent a long time at Daoblim airport where there is no restaurant just a snack bar in the departure lounge. Then were told that our dinner was going to be another 5 hours after that. But, we didn't have to worry as the "snack trolley" was available!! We didn't realise we would have to get a second mortgage to buy 3 snack boxes at £3.75 each. £2.00 for a cup of tea. Absolute disgrace at the exorbitant prices. we are assuming that the flight attendants are on comission with the amount of times the trolley came out.
My biggest complaint though was after the meagre breakfast, I had a cup in my hand and I bent down to get something from my handbag on the floor. The next minute the seat in front flew back to nearly the laying down position! and knocked my drink which then spilt over me. I was very angry and turned my head to the young man sitting in front of me and was remonstrating with him when the flight attendant (Richard) who was coming down the aisle started having a go at me saying that the man had every right to put his seat back and told me to stop acting like a child! I was so shocked and dismayed that for once I didn't rip his throat out. I was livid. I am 47 year old professional person and did not expect or need a jumped flight attendant to speak to me in that way. The lady sitting to my left was as shocked as I was from this response, especially as the FA hadn't even asked or realised what the problem actually was. Consequently the man in from kept his seat right down for the entire flight apart from the meal.
Finally, the meal that finally came 2 hours before we landed was tepid. The lady next to me and myself asked if we could have the meals changed. We were told we could either eat them as they were ( I didn't realise that Thomsons advocated food poisoning) or they could have "a quick blast!" we chose the latter. 10 minutes later our food came back after a reminder to a female flight attendant. I knew that the service I was getting was poor from the reactions from the flight attendants. obviously all aware what had happened.
We were told by our Rep at the hotel that the questionaire on the aeroplane was very important to Thomson as it gave them an idea of improvements and the "star" given for the hotel in next years brochure.
The final straw was asking for the Thomson questionaire. The head flight attendant told me that there wasn't any as they had been forgotten!! I mentioned to her how displeased I was by the flight and I wanted to fill in the questionaire. I then mentioned what had happened earlier in the flight and she was shocked and she said that any incident on the flight should have been reported to her. This was obvious by her reaction that she hadn't been informed.
We had had a lovely holiday in Goa and this flight tainted the end of our Holiday.
You did ask!!!!!! I sent this email to Thomsons who are now investigating.
Jazz xx