Hi
I need advice
My son is in Tenerife. Arrived Sunday, room infested with coachroaches and had ants on work surface and a maggot on the loo roll.
Hotel (Globales Tamaimo Tropical Apartments) moved him to another room. 2nd day infested with roaches my son tried to pulg the holes with loo roll to try to stop them.
Spoke to rep we will move you, Son not happy, told 3 choices
1 change room again
2 pay extra to move to different hotel
3 pay extra to fly home early.
So that is 3 rooms in 4 days on a 14night holiday
Son phoned and asked me to speak to rep (he is 18 girlfriend is 17)
Rep agreed..I asked her name and she refused to give it to me.
My son asked her name.she refused to give it to him
I told him to ask to speak to the head of resort....the rep refused to call him.
I phoned 24hour help line, they called son in Tenerife and said they would change his room again.
Son distraught......student who has worked all hours to save for this holiday.
Any advise on who to call at Thomsons to sort this out.
Please help
Biff
I think speaking to the head office is the only thing you can do and hope they'll get him a decent place soon. Please make sure you get him to fill out a complaintws form in resort which the rep is obliged to supply and sign when it's been completed. He'll be given a copy which he'll need to bring home with him on order to persue the matter with Thomson. It's a bit daft that she wouldn't give her name because surely it will be displayed on her badge on her uniform.
Sorry I can't think of anything else to advise whilst he's there but I hope something will be sorted out for him soon and he'll be able to enjoy the rest of his holiday
Sorry I can't think of anything else to advise whilst he's there but I hope something will be sorted out for him soon and he'll be able to enjoy the rest of his holiday
Sorry about the typos- I can't edit in complaints section.
Thank you for replying
I will try to get hold of head office tomorrow to find out their policy on calling the resort rep.
Luckily son has taken photos of everything. Just wish he had videoed her refusal to give her surname or call the area rep.
Will let you know what happens
Biff
I will try to get hold of head office tomorrow to find out their policy on calling the resort rep.
Luckily son has taken photos of everything. Just wish he had videoed her refusal to give her surname or call the area rep.
Will let you know what happens
Biff
That's appalling.....it really bugs me when they supply sub-standard accomodation and then offer to move you but only if you pay them extra. I do wonder if they do it on purpose as an extra money making venture.
Hope they sort your son out and I hope the rep who refused to give her name and refuse to ring area rep finds herself on the receiving end of a very stern talking to...that's no way to treat paying guests.
Hope they sort your son out and I hope the rep who refused to give her name and refuse to ring area rep finds herself on the receiving end of a very stern talking to...that's no way to treat paying guests.
I wouldn't worry about not knowing the rep's surname as the Thomson office will know what reps are working at each resort. Her christian name will identify her.
The photos will stand as proof of the conditions. Just to be a bit picky, they don't take ants seriously as they are a problem in all hot countries but the maggot on the loo roll and a cockroach infestation is not acceptable.
Good luck and please let us know if he gets satisfaction.
The photos will stand as proof of the conditions. Just to be a bit picky, they don't take ants seriously as they are a problem in all hot countries but the maggot on the loo roll and a cockroach infestation is not acceptable.
Good luck and please let us know if he gets satisfaction.
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