Only a small complaint really but we went away for two weeks with Monarch and paid about £300 extra to have a 1 bedroom apartment instead of a studio. When we got to resort we we given a studio. We said we had booked a 1 bedroom apartment and showed our evidence. They were fully booked and could only get us our 1 bedroom two days later. We had no other choice but to accept this which was a bit awkward with our 15 year old daughter. We filled in the reps complaint form in resort and did get moved two days later but obviously we want reimbursing for the two nights that we didn't get.
Now I don't want to get stupid and ask for things we don't deserve but I do think we deserve something extra for the inconveinience of not being able to unpack and the fact we didn't get what we paid extra for! Anyone with teenagers knows how this situation would be!
As for Monarch themselves we found the whole experience very good and would easily travel again with them. We would also accept a voucher from them but I don't know how to word it in a letter. Is it even worth me asking for compensation?
Thanks
They'd probably divide £300 by 14 (roughly 21.50) then multiply by the 2 nights you didn't get apartment ie £43. They might give you 2 nights inconvenience compensation but it wouldn't be much.
If you wish to persue a claim keep your letter simple, preferably with bullet points, so that it's easy to read, and send it recorded delivery.
Let us know what you decide.
If you wish to persue a claim keep your letter simple, preferably with bullet points, so that it's easy to read, and send it recorded delivery.
Let us know what you decide.
Thanks, my wife will word a letter later and we'll send it recorded delivery! I'm just wondering if Monarch would rather give us a voucher for £100 rather than the cash as at least it would mean we'd book with them again, which we would!
Don't mention an amount to them 
Have yesterday received a letter saying they have 28 days to look into things!
Yes that's correct, 28 days to answer the initial complaint, then I think it's 14 days thereafter for each response. Don't give up - that's what they hope for
Thanks, I won't give up, they 100% owe me for the two nights I paid extra for! Luckilly for us when booking we actually printed out a copy of our holiday and also a copy of what it would cost without the one bedroom!
Keep us up to date and good luck 
I think you should get this back Chivas. It's certainly a very valid complaint.
You will just have to keep sending letters back and forth, playing them at their own game. But they wont want to go to court over something that is so easy for you to prove.
I have always been worried over the years as to what would happen if I booked a one bed and had been put in a studio. I would fight it as well as a matter of principal. I bet many people let it go and that's what the companys rely on.
Good Luck and keep us posted.
You will just have to keep sending letters back and forth, playing them at their own game. But they wont want to go to court over something that is so easy for you to prove.
I have always been worried over the years as to what would happen if I booked a one bed and had been put in a studio. I would fight it as well as a matter of principal. I bet many people let it go and that's what the companys rely on.
Good Luck and keep us posted.
I have always been worried over the years as to what would happen if I booked a one bed and had been put in a studio.
This happened to me several years ago in Tenerife, I had booked a one bedroom apartment but was allocated a studio on arrival. I immediately complained to reception, but was told that what I had was not a studio. Apparently the provision of a low level fixed partition (just a few feet high) at the end of the bed allowed them to officially designate the accommodation as a 'small 1 bedroom apartment', whereas accommodation with a full size separating wall and doorway was designated as a 'large 1 bedroom apartment'. The TO took their side and maintained that I had been given a '1 bedroom apartment' as per my booking, but after persistent complaining, they eventually made a goodwill gesture payment to shut me up. Speaking to a local agent on a later visit to Tenerife, I got the impression that these low level partitions were not uncommon in some complexes, and used at the time as a way of raising the classification of studios to something which they clearly weren't.
David
Cheers, this was actually in Tenerife too! Parque Santiago III.
It's really poor if they use one of these low level fixed partitions (just a few feet high) to denote somewhere being a one bedroomed apartment.
Presumably families normally book a one bedroomed apartment to get a level of privacy between the parents and child/children during the night and a partition clearly would not do this. You pay an under occupancy supplement to get a one bed over a studio so that payment should have some meaning, I would like to think there was a bit of legal precedent over it to stop TO's from stitching people up.
I'm glad to see you got a result David. Stick with it Chivas.
Presumably families normally book a one bedroomed apartment to get a level of privacy between the parents and child/children during the night and a partition clearly would not do this. You pay an under occupancy supplement to get a one bed over a studio so that payment should have some meaning, I would like to think there was a bit of legal precedent over it to stop TO's from stitching people up.
I'm glad to see you got a result David. Stick with it Chivas.
Yeah, I will, thanks.
I'd just like to point out that two days later we were given a duplex room which meant we had an upstairs and two balconys which was great!!!
I'd just like to point out that two days later we were given a duplex room which meant we had an upstairs and two balconys which was great!!!
Just got a cheque for £32 which they say is for the two days loss. I think we'll just accept this as I don't think it's worth going on for a couple more quid!
Well done, at least you got something back !
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