I would never dream of booking accommodation before a flight! TR conditions are by no means unique and I am surprised that someone who works in sales isn't aware of this.

I am wondering if WTF has some sort of agenda as far as TR is concerned.

Their method of trading is fairly standard. I have previously posted stating Steve - an employee of TR is a member and continues to assist people with problems. Not the action of a "fly by night" operator but a company that does take its responsibilities seriously. Just wish there were a few more companies that did the same.

I personally book with either Thomson or Thos Cook. They offer what we want and deliver it. If I needed to use someone else then based on what members who use TR say and the assistance given by Steve I would have no hesitation in booking through them.

fwh

Beat the Brochure is another company that works in exactly the same way as TR. There are dozens of them!! Only the big TO's such as Thomas Cook and Thomson sell true package holidays, the others do not and all have the same T&C's as TR. Ask all the people that were affected by the ash cloud, Agean air going bump etc etc etc

Were not discussing whether they are true package holidays, that's not the issue. What we are discussing is when using a service that allows to check availabilty for flights and accommodation sold seperately. When confirming the customer should be able to expect he will be getting the whole bundle and if not for what ever reason be due a refund for the total cost, not just part of it.

Does nobody else find that reasonable?

[code]I am wondering if WTF has some sort of agenda as far as TR is concerned.

Their method of trading is fairly standard. I have previously posted stating Steve - an employee of TR is a member and continues to assist people with problems. Not the action of a "fly by night" operator but a company that does take its responsibilities seriously. Just wish there were a few more companies that did the same.

I personally book with either Thomson or Thos Cook. They offer what we want and deliver it. If I needed to use someone else then based on what members who use TR say and the assistance given by Steve I would have no hesitation in booking through them.

[/code]

This is not some sort of internet slur campaign against Travel Republic, I'm just disagreeing with how they operate. I've been in travel for 15 years and it's not something I have come across before?

That's all.

whiskeytangofoxtrot i to would be interested who you work for?

Like I said earlier just want to join in the dicussions maybe offer advice where possible. I do have contact so if someone does come unstuck and I'm able to help then would be happy to do so.

I do work in sales so not particuarly interested in using the forum as some sort of marketing platform.

This is not some sort of internet slur campaign against Travel Republic, I'm just disagreeing with how they operate. I've been in travel for 15 years and it's not something I have come across before?

That's all.

That is not how it reads to me and others.
If you read through the forum you will find some real horror stories involving many well known names in the travel industry. As I have said before with TR we have a contact who will try to assist. In at least one case HT has been threatened with legal action over what people have posted.

fwh

Sorry whiskeytangofoxtrot, I'm finding it hard to believe that you work in the industry if you don't believe us. There are far too many examples to list- Alpharooms is one that springs to mind, along with expedia (two of a long list) but as I've had excellent service with TR, I've only used them.

So are you going to spill the beans and tell us who you work for?

Show me where is states in the terms and conditions of either of these companies that when making an online booking if one of the element fails whilst the booking is processed and other element confirms then you are still liable for the confirmed element.

I suspect we're going around in circles here. Rules are rules Whiskeytangofoxtrot and whether any of us think they're reasonable or not is not the issue. What we are all trying to get through to you is that this is the way all the agents who put a holiday together for us operate. If for some reason a flight or the accomodation becomes unavailable for whatever reason after booking, you ARE NOT entitled to a refund on the other part!!

I think that's my last word because We can't seem to convince you that this is fact

WTF Then I suggest you read the T&C's on Beat the Brochure website, they state CLEARLY that if one of the elements fails, Beat the Brochure (Como Street Travel) WILL be NOT be liable.
Read them first before you comment!

WTF Then I suggest you read the T&C's on Beat the Brochure website, they state CLEARLY that if one of the elements fails, Beat the Brochure (Como Street Travel) WILL be NOT be liable.
Read them first before you comment!

Can you please copy and paste that part of beat the brochure's terms and conditions please Denny.

Thanks

Perhaps, wft, you should read the T and C's for this forum, before you ask someone to copy and paste.

For reasons of copyrite we are not allowed to cut and paste. You can find them here

http://www.beatthebrochure.com/bookingconditions.aspx

Took me around 15 seconds to search for them and copy the link. Something I would have thought wtf could have done.

This topic has, in my opinion at least run its course - the discussions seem to revolve around TR which is not the purpose of this forum without just reason. Time for the Mods to lock it I think.

fwh

He's a Troll

I'm sorry but there is just nothing in the beat the brochure's terms and conditions that suggests if when making an online booking and 1 element fails and the other confirms then your liable to pay for the confirmed element.

There is section 3.1 where it states "If any part of your travel arrangements is not provided due to the fault of our agents or suppliers comostreet travel will not be liable for this and the matter will be referred to the appropriate third party"

Now, this actually refers to, say, turning up at the hotel and not being on the books through a mix up with the hotel.

I give up!!!!
I have used Travel Republic (and Beat the Brochure for that matter) several times, never had a problem with them. I think WTF is being very unfair here and the constant put down of TR is unfair and unjust IMO

I would have thought that 9:1 and 9:2 would cover that area. However much people don't like it, if those are the rules- then so be it. As has been said, it is in no way exclusive to TR. The only way to have a cast iron guarantee for all travel arrangements involved in a booking, is through booking a package holiday, not two separate elements which combined make up a whole.

I give up!!!!
I have used Travel Republic (and Beat the Brochure for that matter) several times, never had a problem with them. I think WTF is being very unfair here and the constant put down of TR is unfair and unjust IMO

I'm being not being derogatroy of travel republic at all, in fact I've praised them for being able to process 4000+ bookings in a single day.

I just said that part in the terms and conditions where you can be held liable for the confirmed part of the holdiay if other elements failed seemed unfair to the customer, that's all.

There have been post's here first of all claiming this is normal procedure and that most online travel agents operate this way.

I'm just saying it's the first I've heard of it if they do. And nobody else as given any valid examples, including your good self.

I would have thought that 9:1 and 9:2 would cover that area. However much people don't like it, if those are the rules- then so be it. As has been said, it is in no way exclusive to TR. The only way to have a cast iron guarantee for all travel arrangements involved in a booking, is through booking a package holiday, not two separate elements which combined make up a whole.

No they don't suggest anything at all with regards to the booking process, we are talking about the booking process.

9.1 and 9.2 refers to flight changes after the flights have been confirmed.

-- but we're not though- the original poster stated

The confirmation emails came through all at once (though the flight service said not confirmed)

The poster themself, says the fight was not confirmed!