I wanted to book a hotel room through Holidayextras as it was a special offer good deal.
Filled in all the detail online and debit card details etc then it said there was an error. Next page flashed up and told me that the deal was no longer available at the offer price but was at £30 more.
I thought that it was against Trading Standards regs to advertise and lure a customer in at one price and then say that offer was closed but available at a higher price.
Is this correct ?
Need to be sure before playing the aggrieved customer.
Cheers
Brian
I got a really good deal in a John Lewis sale on a pure goosedown duvet on those grounds - when I was in the bedding Dept they said that they'd sold out of the lower quality duvet I originally wanted at the price advertised. I went down and checked in the window where there was a display of duvets with that price still prominently displayed and so I went back up to the Dept and said that I'd have one from the window display even if it meant waiting. At which point a senior manager turned up and asked what the problem was and was told by the assistant that the window display now actually only contained higher priced duvets but he insisted that I should be given one of them instead because the price sign should have been removed from the window once all the duvets at that price had been sold. He pointed out that this constituted a case of mis-selling and that they must take the sign down but in the meantime give me a duvet at the advertised price even if it was of a higher quality.
So, a bit long winded I know but what you need to do is try and re-book and check if they are still offering the good deal you saw orignally. If they are and the same thing happens ie the rpice goes up just before the sale is confirmd, then you probably have a case but if they are no longer offering that hotel at the price you first saw, then you don't because you will find it very hard to prove that it was a conscious attempt to mislead as opposed to being a genuine error.
SM
I did try to see if the offer was repeated but it isn't anymore so will put it down to 'one of those things that annoy you '.
Cheers and thanks
Brian
to comply to the advertising standards and trading standards they only need to sell 1 holiday at the advertised price [if it is a special offer] and they are covered, i have had a similar problem for years with a company that deals in a specific country we wish to visit and yes every time i enquire they have sold out
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