I use them as well even though I sometimes book on-line or over the phone. I like the fact that all the terms and conditions are clearly printed in the back of a brochure sometimes they are hard to see and obsorbe on line.

Also find it easier to flick back and forth between pages to do comparisons on accommodation, rather than scroll up and down or back on forth on a screen.

I think some complaints come from when people book on-line and dont look at things properly, like exactly what is covered and what isn't covered in their AI package.

Doe