We booked a return transfer from Sharm El Sheikh Airport to our hotel in Nabq Bay on 2 June 2012 for two adults and two young children.
Having collected our luggage we tried to find a representative wearing an A2B Transfers T-shirt or holding a sign with A2B Travelextras/First Choice-Hotels/Vantage Travels but found no-one.
We tried calling the contact numbers given, including the emergency number, 012 82954731, 012 24885411 and 011 16111477 but got no response.
We tried to make contact again from our hotel on 012 82954731 and 012 24885411 but again got no response, we then tried 011 16111477 and spoke to R**** who took down our details and room number and said that she would contact us regarding the reason as to why no-one was at the Airport to pick us up and informed us that we would be contacted 24 hours before our flight back on the 9 June regarding the pick up arrangements.
As no contact was made 24 hours before our flight back, we tried calling the three telephone numbers again but got no response.
We have therefore not received the service that we had arranged and paid for and have incurred extra expenses.
Has anyone else had similar problems?
Welcome to the forums Tru 
Am sorry to hear of your complaint. I've pm'd (private messaged) steved1, who works for TR and who often assists members with Travel Republic queries.
Am sorry to hear of your complaint. I've pm'd (private messaged) steved1, who works for TR and who often assists members with Travel Republic queries.
Many thanks Glynis. Please let me know if Steved1 needs any more information.
Hi tru, we had 21 transfer bookings with A2B from Sharm to Nabq Bay on 2-Jun. 4 of those had two adults and two children, and I couldnt see anyone who might use a forum name of tru!
I will send you a PM, as I am not sure if you can send being a new member. If you can reply with your booking ref, or postcode, I will try and find out what happened.
Thansk Steve
I will send you a PM, as I am not sure if you can send being a new member. If you can reply with your booking ref, or postcode, I will try and find out what happened.
Thansk Steve
Hi Steve
The Travel Republic booking reference was TRN/5159939 and the provider's booking reference I1056306. I hope this helps.
The Travel Republic booking reference was TRN/5159939 and the provider's booking reference I1056306. I hope this helps.
Thanks tru, will find out what happened, at some point we will need to formalise this, as if A2B hold up their hands to this, then they will want to see receipts/confirmation of your additional expenses. I will then ask you to send this over to us.
Steve
Steve
Hi tru, A2B have contacted the local supplier and have not received a satisfactory reply as to why you were not met at Sharm, or picked up from your hotel. They have advised us to issue you with a full refund. They will also consider your expenses claim on receipt of proof.
Rather than cut you loose late in this process, if you send proof of your expenses to me, I will ask our Customer Relations team to send them to A2B, and take over your claim.
Please send them to my attention (Steve Dean), at Travelrepublic, Clarendon House, 147 London Road, Kingston, KT2 6NH.
Thanks, and apologies once again for this not working as we would both expect.
Regards Steve
Rather than cut you loose late in this process, if you send proof of your expenses to me, I will ask our Customer Relations team to send them to A2B, and take over your claim.
Please send them to my attention (Steve Dean), at Travelrepublic, Clarendon House, 147 London Road, Kingston, KT2 6NH.
Thanks, and apologies once again for this not working as we would both expect.
Regards Steve
Many thanks Steve for dealing with this problem so swiftly 
Thank you Steve. I'll put the details in the post.
Hi Steve...just wanted to give you a pat on the back...and say well done...I think TR should give you a wage rise...do they realise what a fantastic advert you are for TR...I have always been wary of booking with on-line travel agents because of the bad reports we have had about unresolved problems ect....whilst you are here to help sort things out I would not have a problem booking with TR...no amount of advertising by TR can match the PR job you do here... ...tweetie
...tweetie
Thanks Tweetie, glad to be able to help. Steve
I must reiterate that comment tweetie -- he is brilliant --- and for anyone wanting to show appreciation -- Steve likes Quality Street!!!! 
xx
(And no, I don't work for TR and am not his best friend, but just a very satisfied customer!
)
xx(And no, I don't work for TR and am not his best friend, but just a very satisfied customer!
)
I completely agree with Tweetie! Advertising won’t get as much a positive ‘word of mouth’ as this act of Travel Republic. Or should I say ‘as this act of Steve’ cuz I read somewhere that you do it of your own bat to help customers. Keep it up!
Reserved this service prior to arrival at Puerto Plata airport and when they didn't show up, called and was told they didn't have a taxi in the area and for us to spend $100 on another taxi to take us to resort. Said would come by next day to reimburse us for the $. Never happened. Constantly inquired and was then told they had us booked for following day and created a fictitious booking document as reason why they weren't there - claiming we changed the date of the pick-up (Not True!). Subsequent follow-ups via email, phone calls, and support from booking company (Mozio, who validated our claim) have been ignored. Stay away from these guys!!!!
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