might as well post a copy of my review here.
We chose the adults only section of the Riveria part of Sandos. The junior suite is of 5 star quality, unlike the hacienda sections of the main part of the hotel, which do tend to be the ones with negative comments in another review site. It was very spacious, with a comfortable bed, sofa, chairs, table, flat screen tv, complimentary minibar, safe, iron and board. The bathroom has twin sinks, enclosed toilet and shower, and large Jacuzzi. There was also a balcony. The maid’s towel art was something else!
The grounds of the hotel are beautiful and extensive. It can take up to 10 mins to walk to the hotel beach from the back of the complex where we were, but its easy and you can see the hotel animals along the way. You do see a few moans from reviews elsewhere but there was a shuttle bus for those who really needed it, or who were bone idle ;). The coatis are really cute and will come running towards you- we would feed them fruit. The hotel looks after all the wildlife. We found out after feeding four cats for most of the fortnight that the hotel even looks after them- health and food wise. There are often howler monkeys as well but they were not around when we were there. Mexico must have some of the most beautiful butterflies in the world- very vivid colours and I was just fascinated with them.
There are two pools at the Riveria section- one for adults only, which we used. It was massive and had a pool bar at one end and an island where a group played on Sundays. If you didn’t want the pool bar music, you could sit at the opposite end where you could barely hear it. There are loads and loads of loungers, each set with a wooden and straw brolly. The other pool is for everyone and even that one always had loungers available. In the older section of the hotel, each hacienda had its own pool and there was a huge pool next to the beach. The beach is gorgeous. The Adults only Riveria section has its own section with bar and waiter service.
We chose this hotel as I had been trying to find good hotel accommodation only but the price of this AI was the same as what I was looking at, even with the upgraded section taken into account. So, my idea was to use it during the day and go out at night as I assumed the food would not be up to much. I was so wrong! There are 5 speciality restaurants which needed reservations and a further one( Mexican) which didn’t. On top of that there were 2 buffet restaurants at night and a further two during the day, including the adults only one. The pool areas also served food during the day. I’m not sure if there was a limit to how many you could reserve during a week in the main part of the hotel, but we could book as often we wanted. We tried them all. These are Mediterranean, Asian, Brazilian, Argentinean, and French fine dining. The food was incredible. We didn’t have one bad meal. We didn’t go to any of the main buffets at night but did give the main one a go twice for lunch- OH got a whole red snapper cooked for him! We even had free 24 hour room service, including drinks. In the reception areas there was always snacks and cakes. We also had a premium bar we could use but all bars had the main brands. We even had champagne and good red and white wine( avoid the wine at the main bar by the meeting point- it was disgusting). The Gaucho restaurant also served as the Adult only section morning buffet. It was extensive and you could even have champagne or bucks fizz.
Staff were all friendly and polite. The hotel was immaculate and room cleaning even meant washing the balcony doors each day! The grounds always had loads of people working on them.
Entertainment- we never saw the earlier shows, which were mostly geared for families but the later ones had some really good groups. What I liked most of all, was that this catered to the majority of guests who were Mexican or South American. It meant almost a carnival and they know how to enjoy themselves. ïŠ The main entertainment stopped at 11pm but there was a disco open till 2am( too old for all that now!)
We did actually escape the hotel a few nights but tended to eat or drink off of the main 5th Avenue in Playa del Carmen- which I didn’t really like. My tip- even a few yards off the Avenue, prices can almost half, and there are some nice little places. A taxi to PDC from the hotel was 70 pesos( don’t pay in dollars as it was 7 dollars, making it a pound dearer.)
A must visit is Xcaret- which is 10 mins drive from the hotel and too much to do there to describe here. We also visited Chichen Itza- one of the new Wonders of the World. It is a 6 hour round trip so tiring but its a must do for adults at least. Really fascinating. Again, no space to say more but ask in the main forum!
All in all, I couldn’t really fault the hotel and would even think about returning, which is surprising, given my previous views of AI hotels( a personal opinion by the way, as I appreciate that others love them)