We booked a Sandals holiday Jan 2013 to take in Nov 2013 and when we booked through Virgin we paid the full Sandals price to say in the Royal Hicacos resort. we had been on our honeymoon 5 years earlier and loved the whole Sandals experience. We even payed for Concierge in the July. When we arrived we found it odd that no taxi picked us up. However there was a coach. During the 2 and half hour drive a couple sat in front was talking to us and they mentioned that Sandals were no longer part of the hotel where we were going. To say we were surprised was an understatement. When we checked in it was confirmed as true. Next day we went to see the rep to find out what was going on. He confirmed that it all changed in June. Told us that we should of been informed which we clearly had not! We e mailed Sandals and Virgin who kept answering with an auto mated e mail! The rep offered us two free trips!! The hotel was in bad shape and workmen were always fixing something. Normally you get two free dives a day, one reduced to one. No champagne at breakfast (bucks fizz) Turn down service without chocolates. No water skiing. Mini bar often not refilled. No special t shirts... In fact all the extra frills that always come with a Sandals holiday were very obviously now missing because this very clearly wasn't a Sandals holiday. If we had of know we would have gone to a resort where Sandals still were. When Virgin finally got back to us they tried to say that they had written to us! Really!! These days all companies e mail of which they had not. They offered us a hamper!! Then they tried £100 Virgin voucher and last offer was £50 cash each. We feel insulted !, We have checked prices and find now the the holiday cost £1,500 less than if it were Sandals ...isn't this a miss sold holiday???