Hi there, I recently booked a holiday with sunsave.com It has been nothing but a nightmare so far.
In brief, this is the main problem; With my girlfriend, we looked at a holiday for her to cyprus. The web advertised the package as £684. We entered my Dads Credit card details, and then got a message saying that we would recieve a confirmation call within 24 hours. My Dad was fine about putting £684 on his card.
The Problem began the next day, I got a call from one of their sales twam, she said she had spoken to my girlfriend, the passenger, and needed authorisation to use the card.
Assuming it was for £684 or there abouts, I ok'd it on my Dads behalf. When I got home I found out that the price had jumped to £1208.73. Obviously I rang to see why the price had been hiked up so much. They very rudley said that they had confirmed the price with the lead passenger, and did not need the cardholders permission to take more than the £684.
My next complaint was in writing asking for a refund, they wrote me back saying that their contract was with the lead passenger not the cardholder, and that if I wanted a refund, the passenger would have to pay them again, first.
There are multiple other discrepancies, such as three seperate totals, one to my girlfriend, another when I rang to complain, and yet another in the response email. They deny this, yet I wrote it down the second time, and its in writing the third time. Also they said that they were charging me £10 for ATOL protection, when I challenged this they said that £7.50 was for flight cancelation insurence, but Iv seen no proof of this either.
If you type in sunsave scam into google (i should have done this first) there are loads of threads where they have ripped people off before.
Dont make the same mistake as us!!