I'm after some advice with regards to Thomas Cook. A whole host of things went wrong, prior to & during the holiday. They agreed to pay me £900 in compensation from a Holiday that cost in excess of £2,500 (I have this in writing), I agreed this even though I was still dissatisfied.
This was prior to Christmas and the e-mail stated 10 working days, not including Bank Holidays or Christmas Eve the 10th working day is today and nothing has appeared in my account.
I have since twice e-mailed them only getting the stock "We've received your e-mail and we may take up to 28 days", my reason for not phoning is that I would probably lose my temper as I have spent in excess of 5 hrs on the phone to them, along with hours of typing e-mails. The stress it has caused me is something I never thought possible when planning to go on holiday.
By not paying this they have effectively reneged on this agreement and I'd like to know where I stand from a legal viewpoint. I have all the e-mail trails plus they record their calls so everything I've said would be corroborate.
Would I benefit from speaking with a solicitor with regards to this? Many thanks in advance! Dan
