My brother & his wife booked a holiday with these vultures, Unfortunately 3 days before he and his wife were due to set off he bacame extremely ill. He was rushed into stepping hill hospital for a life saving operation. So they had to cancel. When he asked for some kind of refund, (as he paid in full), They did not give a toss. Was told to get stuffed, once they get your money, They couldn't give a monkeys if he'd died!!!!!. Disgusting customer services. About as much compassion as a Rottweiler with rabies! Avoid these vultures like the plague!!!