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Hi and welcome to HT. Hopefully somebody who has actually been to the Helios can help. In the meantime I have contacted them and drawn attention to your post here. Have you tried opening the other hotel links?
  • Edited by Fiona 2017-02-14 19:26:44
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This is the link to the hotel website.

http://heliosbenidormhotel.com/en/At the bottom of the page in a language choice.

If you click on contact there is an enquiry form you can use to contact them direct with any questions. I see Thomson and Jet2 both list this hotel, perhaps an enquiry to them may eleicit information.

Trip adviser reviews can be found here.

https://www.tripadvisor.co.uk/Hotel_Review-g187525-d264419-Reviews-Hotel_Helios_Benidorm-Benidorm_Costa_Blanca_Province_of_Alicante_Valencian_Country.htmlPlease keep us posted howyou go on.
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Well That was a quick reply from the Helios. Unfortunately I can't show the photo here but the reply was

We have great disabled rooms which are bookable from Saturdays to Saturdays only.
I have put a photo down here so you can see.
The pool is with a slope, so there shouldn’t be any difficulty to get in, also we have a special amphibic chair to get in the pool.
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