Did you pay by credit card?
i have since sent 7 more emails no reply
If this is for insurance purposes- send them proof you have paid along with love holidays cancellation charges. I had to recently cancel a holiday and had problems getting the invoice from hotels.com. The insurance company accepted a bank statement with no problems.
also when i asked for a breakdown off the flight charges they changed the goal post easyjet £70.65 nowegian air £29.90 !! I did not read the T&C when i booked
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