My husband and I spent a weeks cruise on Tui (Thomson) Discovery. We paid £3200 for it as we upgraded to a cabin with a balcony. The toilet didn't flush on a daily basis so go blocked up and the room stank of sewerage. The cruise was ruined and the plumbers spent more time in the room than we did!!!!.
How do I claim all of my money back as Thomson have offered us a poxy £300 pound Thomson voucher with far too many restrictions on it.... Why would I take £300 and give them another £3000 of my money when they are so bad???
Thanks for any advice - K
You do need to be realistic with your claim for compensation as Thomson will break it down into components. They will say that outside of the cabin, food, entertainment, activities on board etc weren't affected by the problem. So a percentage will be used when working out the compensation. At present, they've offered you £43 per day.
I certainly wouldn't accept vouchers. This will be their first offer. Write back & say you are declining their offer of £300 in vouchers as it does not reflect on the impact the sewage had on your holiday. Your holiday was marred by the inconvenience of the toilet continually blocking. Also mention anything else that the plumbing impacted on your holiday. For example did you feel the smell got into your clothes & belongings?
Karen
You're welcome Karen. If you need any help please just let us know. Good luck & let us know how you get on 👍
Yes, I will keep you updated but think it'll be another 28 days before I get a reply from them.....
They may reply with an offer & state "In full & final settlement". Don't be phased by this as it only applies if you accept the offer.
Thank you again Glynis, much appreciated
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