- Great eh - we all have faxes in our homes. So I drove home tired and left it till the following day(wed 7th Jul) to phone up, after speaking to the woman for 30mins she told me the chances of getting any compensation where none, but she would investigate the matter and get back to me the following day, still not hearing from her by Friday I phoned again only for her to tell me that she has not had time to investigate, and in fact I had obviously brought the car in damaged as she had a bit paper with a drawn picture of a car and a cross at the wing mirror where the damage was. I told her I had driven from Edinburgh don't you think I would have noticed, she said the car gets inspected when you arrive (It doesn't the jump in and drive it away) and any damage noted - so the only explanation is either I brought it in damaged or some other 3rd party person had smashed my mirror when picking up there car. I said to her but if the car is checked for damage when I arrive and damage was noted then it was impossible for some 3rd party person to damage my car 2 weeks later in the pickup point. She got quite upset at this and told me 'look you brought the car in damaged' I asked her to investigate the CCTV footage of me arriving to prove my car was damaged she said she would and get back to me Mon 12 Jul, still waiting. Im normally a relaxed easy going person but this really angered me, not just about £151 to fix my mirror or the £80 to park in a so called secure car park, but the fact they are calling me a liar and admitting to nothing and having the worst customer service department in the world. I would appreciate anyone else who has had a similar experience with Airparks or any other parking company to get in touch, as im not going to let this drop.Email address removed as per T&C's of use. luci - HT Mod
