I thought it was too good to be true! I can only speak from my own experience and from what I have heard from others regarding their agents. Medsea provided a real 'Idiots guide to buying in Spain' they did everything from opening a bank account to providing a solicitor, oening an account with a foreign money exchange, taking us to get our NIE numbers , sorting out the snagging, and cleaning the apartment after completion, they replied to every email I sent them within 24 hours as did the solicitors . We are delighted with our purchase, but of course I understand things do not always go smoothly, Medsea are quite a large company who have been trading in Spain for some years, I guess they will have hacked off a few people over the years!