Dizzyb23

Yes the flights still going but we aren't, no room @ the inn for us. The alternative hotel they offered doesn't except kids. Why they offered it to us in the first place I have not a clue. Perhaps they thought that in my present frustrated state I had murdered my boy and it was just me and the wife left to travel.

Awaiting a call @ 4.30pm from the T/Agent re avaiability for 2 weeks in Cyprus, not really comparable but its a break!!

Thats terrible Boaz cant believe they can't offer you anything in Mexico. By the way if anyone is going the Copacabana before December, please be aware that there is no gym or sauna as shown in brochure and website, it is currently being built and won't be ready until December. (this was nothing to do with the Hurricane, just a new build)

Hope you have a good holiday whereever you end up.

I received a letter today for Direct Holidays telling me they had put 500pounds in my bank account, reimbursment for the 6 days we lost out on, am not accepting it and am still getting legal advice.

If there is anyone who is flying out to Cancun in the next 7 days and going to the Copacabana, can let me know please, only we were told by Airtours last Wednesday 20th July that there would be no flights to Cancun for the next 2 weeks and no one would be staying in the Copacabana. Just looking for more ammo.

Ta

Maca1

There is definately a flight to Cancun this Friday MYT 053 leaving Gatwick @ 09.15. Since i last posted my T/Agent has been in contact with Airtours yet again and they say they are reviewing the Copa in the next few hours to get an update on condition etc. The T/A has been promised an update on my situation by 09.45 tomorrow, it seems there may be some hope of a revival of our 3 week idyll at the Copa. The lady who has been chasing this for me is a diamond, along with me she thinks something stinks about all this. She obviously has to stay somewhat impartial,but she is working her socks off on our behalf.

fingers crossed - boaz

Maca1
Thats a HUGE lie again from Airtours!!!! Flight MYT023 is currently 2 hours out from Cancun as we are posting this. We read that Airtours are telling fibs again re flights so we decided to check this. My hubby kept track of the flight today as it took off 12.30 from Gatwck. All went well.

So just what on earth they are going on about I do not know!!!
As i've said recently, I spoke to Airtours on Saturday after we got our tickets and they said all is in order for the Copa.

We will be tracking the other flights for this week too. I'm just wondering if Airtours haven't yet grasped the fact that lots of people have a thing called a "computer" these days and there is a wonderful system called the "internet"!! Put the two together and you can find out so much info. Such as hotels ending contracts with naughty TO's who don't pay their bills or when a flight took off, where it is now and its ETA at the destination airports, or disgruntled customers actually communicating with each other and then finding out that they've been blatantly lied to by their TO!!!!
And all of this wonderful info then becomes "evidence" that will be used against the TO.
Technology is wonderful.

Dizzy / Boaz,

Thanks for the info, Just wish I'd of checked the arrivals yesterday morning to see if our original flight actually came in even though they told us it was cancelled!

I think the website hubby was using yesterday is called aeroseek.com/webtrax
Someone will have been on your flight if it went. And you will find out sooner or later. Then you will have a bit more evidence to use against them.

Have a look at some of the postings on Tripadvisor.com. This is also another good website for holiday reviews and forums. You'll find a lot of Airtours "victims" on there too.

There are some very interesting threads on there at the moment.
Boaz: Any updates on whats happening for you???

Dizzy

I've just put a post under your Copa heading

regards boaz

Dizzy

You mentioned you could not see any info on Airtours web site or Direct holidays regarding Hurrican Emily. On first choice web site they have info on the situation plus telling their customers that they can either travel to cuba or have a refund, no charges. Pitty Airtours couldn't do the same for their customers.
keep up the good work.

FB

I did look. But couldn't find a thing about it. When i've called them for info they are about two days behind the rest of us. But thats to be expected I guess. But we would like some info as to what they are actually planning to do with us when we get to Mexico. I've booked a named hotel package not an allocated on arrival package!!!

Without wishing to belittle the complaints being registered by customers affected by Hurricane Emily and the apparent lack of information on the Airtour web site or in the call centre - I do happen to know that Airtours had over 200 customers directly involved in one of the hotels at the centre of the recent Egypt bombings. 7 of whom I understand are still missing. MyTravel had dispatched staff from the UK to assist with the aftermath of this horrific incident and aid and support the hundreds of customers that had to be re-patriated from the immediate area. Many more of their staff had to deal with the incident from the UK office. I can personally understand that their resourses must be stretched to the limit and that they (correctly) focused their attention to this immediate problem.

Hi Traveller
Of course they are busy. I'm not surprised. All the awful things that are happening right now must be a logistics nightmare to deal with. And you are right that they are dealing with these things as a matter of priority.
It make sense.
The only problem with this is that we've been requesting help as far back as April. And how many people does it take to type a quick message and put it on a website? Or a recorded message for the telephones? Or a quick email to the people that are concerned about their forthcoming holidays?
Just another quick question? How do you know about the amount of customers directly involved in this awful incident? Its shocking that there are so many. I had no idea.
I wish things like London 07/07, Emily and Egypt never happened. Like every other normal human being. But we are moving a tad off topic. This is a forum to discuss the stuff thats happened to ourselves, we are complaining about a Tour Operator. Yes its trivial compared to those events mentioned but we aren't discussing them here. If you are connected to the travel industry in some way, then please help us by joining in the discussion and giving us that side of the story. A fellow Holidaytruth person did just that yesterday and helped me enormously. She put her views across brilliantly and cleared up a few points.
If you are not connected to the industry, then again, please join in the discussion re TO complaints.
And I don't need reminding about man's inhumanity to man.

Here Here!

Re: Here Here- I second that.

Again - I'm not defending Airtour/MyTravel, or making excuses for their actions, just adding to the debate as to why perhaps their responses are slow at the moment. There are normally two sides to every story. Surely it is fair to air these and consider them?

To your other question - Airtours report that they has 1,110 customers actually in Sharm at the time of the incident. 220 staying at the Ghazala Gardens. 7 still reported missing.

I truely hope that your issues with MyTravel are resolved to your satisfaction.

I understand what you're saying as I know other airlines are working their socks off trying to get customres home, families reunited etc. Our thoughts and prayers are with them.

Our complaints have been voiced long before this awful even took place and I personally feel the two topics should not be brought together. You can however post a new thread.

Customers who have complained recently will understand that Airtours are very busy with the current situation and will not expect a responce in the usual 28 days. I must point out that Airtours have recieved customers complaints as far back as April and May and nobody as far as I am aware to date has recieved a response back from them.

I know someone very well who works for Monarch and she has not heard of any aircraft being sold to them from Airtours, although she did say that she has heard they are having some problems with seats being overbooked. Interesting too that the airlines do sell all the seats and might not even have a plane available at that time of booking but usually there is one on the day of the flight. She said it usually works out ok. It seems they always overbook aircraft as a matter of course. The travel industry is very complicated now with so many companies buying seats on planes, its beyond my understanding!

Sue

they muddle it all up here and there to the point you dont know who to believe. I think they're all secret politicians!!!!

Sue
Please excuse my ignorance but why would a company overbook seats on a plane?? Thats daft question number one....