How long did it take?
I cancelled a booking due to unacceptable schedule change at the end of July and returned the paper tickets by Special Delivery. They received these on August 2nd.
Nothing has been credited to our credit card yet. Their refunds department is only open for 3 hours a day, which is most inconvenient when you are at work! I rang 8 times between 10-12 noon and the line just kept ringing, nobody answered, there was no hold messge or queue. One time I held for 10 mins with this ringing.
The service department and Customer Relations say they can't help me, I need to speak to the Refunds department. Chance would be a fine thing! I send an email to them on Friday and I have now just faxed them too.
I'm getting really cross with them now. I've had to rebook flights with another airline (and pay for them of course) so I'm out of pocket to the tune of £900 at the moment. I have to pay for my accommodation in the next week or so! I know refunds take time (I work for a travel company) but I can't even find out what is going on, this is what is making me cross.
Anyone else been in this situation with bmi?
Thanks
edited to correct typo's... typing in anger!
If you paid the original air fare by a credit card and the cost was £100 or more put the responsibility on the credit card issuer. Under section 75 of the credit act they are equally liable with the merchant.
in practice, you ring up your credit card company, explain the circumstances, they place this value on hold meaning you do not need to pay it when the balance becomes due and you pay no interest on that part.
You've probably already paid the bill relating to the statement upon which the original flight charge occured....so get the credit card company to credit back to you the original cost - this permits you to buy new tickets without laying-out any extra money.
Section 75 - it's wonderful - rarely purchase flight tickets other than by credit card.
in practice, you ring up your credit card company, explain the circumstances, they place this value on hold meaning you do not need to pay it when the balance becomes due and you pay no interest on that part.
You've probably already paid the bill relating to the statement upon which the original flight charge occured....so get the credit card company to credit back to you the original cost - this permits you to buy new tickets without laying-out any extra money.
Section 75 - it's wonderful - rarely purchase flight tickets other than by credit card.
Thanks Mike, I'll remember that for future reference as a lady from bmi refunds has called me back and the money should be on the card tomorrow. Hurrah!
Very good to know that regarding CC's though.
Thanks again!
Very good to know that regarding CC's though.
Thanks again!
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