We booked with Airtours, however, the tickets arrived and we have been booked onto Excel Airways.

I hadn't heard of these before, but after finding some reviews on t'Internet, I'm a tad concerned!

Also, our local paper has an article stating that they have received record compliants in the last few months!
http://icnewcastle.icnetwork.co.uk/eveningchronicle/eveningchronicle/tm_objectid=16134209%26method=full%26siteid=50081%26headline=troubled%2dairline%2dis%2dagain%2dunder%2dattack-name_page.html
Anyway, has anyone flown with Excel to Ibiza before, and particularly, from Newcastle?
Reason I ask, most of the bad/poor reveiws were from fligths with Excel from Manchester and Gatwick airports.
I wondered if the problems with queues/delays/baggage were regional (staff), rather than a companywide issue?
I wont let it worry me to much, as problems can arrise with most airlines at some point. But I know the wife will be worrying now, and would love to be able to reasure her that everything may not be as bad as she fears!
Cheers
MJ