travel bag - Holiday Complaints, Holiday Forums

travel bag

nuttynet

2006-06-02 10:08:53

has any one had any daelings with this company my friend booked a return flight to canada with them 2 manths ago then they recieved an e mail saying the holiday was cancelled and could they re book this they did straight away.however somewhere along the line the return date was booked wrong so ttravel bag cancelled the return flight,now my friend has paid for a retun flight with no retunrn she now has to buy another ticket but travel bag say this is all within there rights,my friend is at her wits end she was quoted this morning over £1000 just to return home,how can they do this she was on the phone to them for over anhour today and still no joy.

fwh

2006-06-02 11:51:36

Having run a quick check Travel Bag are part of Cedant Corporation who also own ebookers.

fwh

MikeCunliffe

2006-06-05 11:48:57

Get your friends in touch with Ros Fernihough pronto. She's on 01922 621114 - and is a specialist travel lawyer.

I'm confused about the return date being booked "wrong" and was then cancelled by Travelbag. Did you friend receive ANY paperwork defining the return flight - any notification of Travelbag's intention to cancel ?

If your friend paid by credit card get her to contact her card issuer, explain the situation and recover payment in full from the card issuer. Seems to me that Travelbag have breached their contract with your friend by cancelling the return element and that's grounds for recovery of monies from the card issuer under section 75 of the consumer credit act.

Mike

Holiday Complaints

Post a Reply

Get the best deals!

from our cruise, ski and holiday partners