Hi All
some of you might have read my postings on the Majorca forums and the Tour Operators forum (Thompson) this week - ref how much hassle the Thompson reps had caused us during a recent trip. It suddenly struck me that I was sharing a bad exp. but maybe I should take time to also give PRAISE where it was due.

My Praise is aimed at a member of Palma Airports own local staff, a lady who's name I didnt get.

When I arrived at the airport with my husband and 2 children we were all very stressed and upset. We'd flown out the previous day from Manchester to collect the 2 children who'd dad was in intensive care. Our journey to Majorca was frought with problems, mainly because the Thompson staff couldnt organise a whatsit in a brewery!

We fully expected to have a lot of trouble taking our friends 2 children out of Majorca and had been dreading arriving at the Thompson desk to get our tickets.

When I arrived at the Thompson desk there was already a member of the airports own staff waiting for us. She was very reassuring and knew exactly who we were, why we were there and what our situation was. Not only did she get our documents processed quickly, she took our cases and checked them in for us, allowing us to take an oversized item of hand luggage onto the plane because it contained medication for the children we were escorting back. We were allocated a couple of extra seats to allow my husband to stretch out and nap during the journey as she was aware that we were having to travel from Teeside down to Manchester to collect our car before driving to Lincoln. Once we were checked in she explained where we needed to go to find our departure gate and wished us well.

I could have cried with relief! She was so efficient, kind, reassuring and helpful. Well done that annonymous member of Palma Airports Staff

Netty