hi mmof, i am going through the same process of complaining to my tour operator,
here are a few tips

reply to the letter you recieved, re enforce the points you were disatisfied,

also in the letter they replyed to you , read through it and reply to there comments,
explain the distress that this holiday has caused, and that you will take this matter further, you can do this 2 ways, go through a solicitor on a no win no fee basis, or through ABTOL, which most holiday companys have,
i have just sent my second letter of complaint after an a dissapointing reply from my first,
they say 90% of people will be unhappy with holiday companys replys, but to write again , until you get the outcome you expect to achieve

good luck! xx

I'm in agreement with the sentiment of "not giving up" but sometimes you need a little help on your side.

It's not overly expensive for a tour operator to respond to your complaint especially if they have a reasonably smart computer system that's able to generate standard letters.

Meanwhile, your constant replies and additional correspondence causes you hassle, expense and embitterment, usually with little success.

You probably have a case with regard to the towels. You'll need to provide a written invoice or confirmation that clearly states towels will be provided. You should have raised the complaint at the site at the time that you arrived - and found no towels provided. If this is the case you presumably purchased towels locally in which case you should have kept the receipt - this is the amount you should be reclaiming.

The tree is probably a non-starter. You've no legal right to shade. They will simply counter your claims by saying the tree presented a safety risk and was removed. Regarding the resulting heat - you should expect this to be the case if you've not booked an air-conditioned caravan.

The dirty caravan is inexcusable. The operator/site owner has a duty of care to ensure your health is not put at risk. I presume you cleaned the caravan yourself at the outset (further assuming you demanded the site management to do this and they refused ?) and quite rightly declined to clean at the end.

You'll need to check the booking conditions. There could be a clause that requires you to clean at the end of your stay and failure to do so is subject to a penalty fee. Normally, this fee is used to pay for cleaning services. It could be the previous occupier failed to clean, was levied the fee and the site operator chose not to pay for professional cleaning.

I think you'll be struggling to reclaim and compensation for this element other than cleaning material costs - providing you kept receipts.

But all the above is only my opinion. You may be best to seek professional legal advice.

Mike

Siblu is Haven Holidays by another name and if you search these boards you will find that they are notorious in providing filthy accommodation. In my own experience it would have been better if you had pursued that point whilst on site by asking for either a cleaner to come a round at once or to be moved to other accommodation on site. However persistence is the key with that company, so just keep on and on and on and on....