I have just been on a package coach tour- travelling with a group of about 30 people with meals, accommodation etc all arranged, and which sites to visit and how long we stay there etc were also arranged by the tour operator.
However, it has been terrible. I have experienced a coach tour before and felt it was very good as I knew nothing about the country I was visiting and everything was arranged for us..I also met new people and it was great.
But this time there was a lot of rain, which delayed the coaches, and i was knackered, and we checked into the hotel very very late, and had to leave early again. Some people were left behind when the coach took off for the next destination (although thankfully it didn't happen to me).
I am definately not satisifed..it was a miserable experience. Does anyone know what I can do about this? Is there a way to receive compensation?
Thank you.
I personally don't think that you'll get any recompense for delays due to the adverse weather.
And as some unfortunates on your trip discovered - a busy intinerary and long distances also impose a tight discipline about needing to be ready to leave on time. Given the choice between a couple of angry people who get left behind and have to make their own way to next stop and a whole coach load of people who get angry and frustrated at being kept waiting by a few (often the same few!) who are late every morning, it's a no-brainer for the reps. Give them a couple warnings and then leave them to face up to the consequences of their actions is what will keep the majority of their customers happy. So that's what they do.
I think you've discovered what I discovered years ago - coach holidays aren't for you because you don't like early mornings, late arrivals, a rigid schedule, being at the mercy of the mercy of the weather and on top of all that for me, the prospect of being trapped with a group of people that I really don't like that much and would never have chosen to go on holiday with if I'd only known a bit more about them in advance.
I do appreciate that you had a miserable experience - I would have found it miserable too - but I don't think that you've much hope of compensation. Just because you didn't like the holiday and didn't enjoy yourself is in itself not a good reason for receiving any compensation if the TO did not otherwise fail in their duty to you. From the sound of it they took you to exactly where they said they would, did provide all the hotels, meals and sightseeing trips as advertised. Unless you can prove that the TO did not comply with the terms of their contract with you, I think you just have to put this down to experience and don't do another package coach tour. It sounds like they're not your thing either.
SM
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