The Hotels
Crystal Palace, Sofia
http://www.crystalpalace-sofia.com
We stayed here for 2 nights at the start of the tour. The reception area is very nicely done with a high ceiling and period furniture and our room was clean and comfortable with a safe in the wardrobe. The evening meal we had here was excellent and the staff were very attentive. Breakfast was a different story though and was rather chaotic with food running out and tables not being cleared. It wouldn't put us off staying there again though. The hotel is located slightly out of the main centre but close to the Alexander Nevskii church so was a good base for sightseeing.
Hotel Yantra, Veliko Turnovo
http://www.picturesofbulgaria.com/hotel/yantra_hotel_683.html
This was the second hotel on our tour and we stayed here for 2 nights. The main reception area and cafe were nicely decorated but very smoky. The restaurant had lovely views of the fortress hill, but the food was not that great (lack of choice and served lukewarm). Our room was quite big but there were problems with road noise and the bathroom had an odd smell. The location was good though and it looked like one of the best places to stay in Veliko Turnovo. A few safes were available to hire at reception but these were expensive.
Novotel, Plovdiv
http://www.bulgaria-hotels.com/en/hotel_info/38h-novotel_plovdiv-plovdiv.html
This was the third hotel on our tour and we stayed here for 2 nights. The 'official' rating is 5 stars, but we thought it barely deserved 3! Our room on the 9th floor looked like it was stuck in a 1960's timewarp - orange furniture, bed spreads and lamps, no ceiling lights and a bidet that came out of the side of the bath. We had dinner in the Evredica restaurant on the first night - which is reached by what can only be compared to a Metro station tunnel and which wouldn't look out of place as an Austin Powers film set. The food and the service were both poor. The Four Seasons restaurant, on the other hand, was lovely and the food and service were impeccable. Both meals were included in our tour so I don't know what the difference in price was. Breakfast was rather chaotic with food running out and tables not being cleared. The service at the lobby bar was good, but it wasn't always open, whereas the staff at the Cafe Vienna were quite rude and you couldn't buy wine by the glass, or get a cup of normal (black) tea, despite the fact that 'imported tea' was on the menu. The one saving grace was the bowling alley, where we had two games of bowling for 10 lev each (less than £4) - definitely our saviour from boredom on a wet afternoon. You had to pay to use the swimming pool and swimming hats were compulsory so we didn't use it. Our view was that the 5 star rating must be based on the flashy looking reception area; the reviewers obviously didn't see the rooms we stayed in and had better service from the staff. Allegedly this is the best hotel in Plovdiv though - I'd hate to see what the rest are like!
Park Hotel Gardenia
http://www.bulgariaski.com/bansko/park_hotel_gardenia_en.html
This was the last hotel on our tour and we spent 4 nights here. First impressions were good as the reception is modern and well decorated with lots of comfy looking sofas. Our room also seemed well decorated and comfortable. Unfortunately, we later discovered that you could only sit in the reception area if you didn't mind being suffocated by smoke, and that we could only open the window in our room by a few inches and the air conditioning didn't work. It was unbearably hot in there the first night and thing didn't improve even after the hotel claimed to have fixed the problem. The instructions for using the safe were useless and one morning we woke up to find out there was no water. It wasn't all bad though - the food was generally quite nice, especially in the mehana, although the choice was often quite limited. The staff were also very accommodating when our group arrived 2 hrs late for dinner after getting stuck in traffic. The swimming pool was quite small, but nice enough for a quick swim and you can also use the Jacuzzi and sauna. The location in relation to the main square was good, but it is quite a long way from the ski lifts.
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