Sorry to hear about your bad experience.

Perhaps you could give us some more information - e.g. details of what went wrong.

Mark

This holiday was booked as our honeymoon - we booked a luxury apartment or so we thought, however we were put in a apartment block behind called the Ausonia. I was told i had booked basic apartments and this is where we were to stay. It was dirty and although we were on the fourth foor we had ants on the floor where the children had to sleep and in our food cupboards.

Other guests also paid a similar amount (£3500.00) to stay here and were put in these basic apartments - The superior ones were at the front with full sea view, free air com, bell boy service. I have evidence that TC are selling the Anastasia apartments in the brochure and then putting guests in the Ausonia Appts and also that guests that booked the Ausonia paid a budget price.

Thanks to this site i have made contact with a TV company that seem interested to look into my case.

There is so much more to tell.

Did you complain to the holiday representative at the time of the holiday? Did you give the hotel an opportunity to put matters right?

Mark

I am very sorry for what happened on your honeymoon. It seems that the Anastasia and the Ausonia belong to the same chain and they are sold as individual properties. I cannot judge at this stage who has done something wrong but as I have the privilege of working from home for the travel industry I have checked the tour operator system and does not mention anything about the room allocation but when I have checked the Thomas Cook Summersun brochure it does say that neither the superior or the standard apartments are located in the main hotel but it does not say at all where are they. If you have booked it through an agent should have been forwarded to your attention. Following your case I will never book the self catering units if my clients will have to be allocated in a totally different building. I hope your case will get the attention it deserve. Although I find Thomas Cook a very good tour operator I see this case as an holiday misold from a Tour Operator .If you have booked the Anastasia then is what you should get and not a totally different hotel.

Thomas Cook are an absolute nightmare when it comes to dealing with complaints, or giving a just amount for compensation. I wrote about my nightmare tour with TC entitled 'Thinking of going on Rio and Iguacu tour with Thomas Cook'? Thomas Cook tell you it would take 28 days in the hopes you will give up and forget about it. Basically they try to fob you off.

My holiday took place in July. I filled out a complaint form in Brazil and since my return have written 3 letters to them. After my first letter, they sent one letter to say they needed 28 days. After the 28 days was up I phoned Thomas Cook and they said..Oh we are really sorry did you not receive our letter stating we need a further 28 days to investigate. He then said he would send another letter, which I received 2 days after the phone call. Four days later I received the letter I should have received in the first place.

I was not happy with the result when they did finally write to me. They assumed we received our compensation..which is ridiculous as if we did receive it, we would not be writing letters demanding more compensation.

Following this, I wrote a very strong letter to put them straight. 2 weeks later they wrote to me saying that they are dealing with my clients complaint and that they will get back to my client. They thought I was a travel agent writing on behalf of a customer. And this is A Customer Executive writing. They haven't got a clue.

So I would suggest to keep writing to them. Don't give up as that is exactly what they want you to do.

Good luck

sorry to hear about your holiday. keep at them though!!

we should start a new club

'I surrived a Thomas cook holiday!'

I tried to edit my response but I cant. I just realised that those children who lost their lives in corfu were on a Thomas cook holiday and my 'joke' was nothing to do with them . Just thought I would clear that up.
In all seriousness though TC will try to 'forget' about you but just keep at them.good luck

I accept the sentiments expressed here with regard to "keeping at them" but I'd suspect that simply plays into their hands.

Their cost in dealing with protracted correspondence is less than settling the claim.

I'd advise exhausting the complaints procedure (write, wait for 1st response after 28 days, then final one after 56) and if you're still unsatisfied, go "legal". Contact Ros Fernihough (01922 621114) to seek her opinion as to the validity of your case.

In my experience, if you have a case in law the presence of a legal expert in your corner usually gets a result.