If you scroll back through this section you may get some info. the problem has arisen in the past.

Have a look at this for some info

http://www.holidaytruths.co.uk/viewtopic.php?t=76745

fwh

Mellow,
I've just followed fwh's link to a previous discussion on this theme (thanks fwh). It appears there's no feedback from that thread as yet.

I'd check the position with your local trading standards department (usually accessible via the Citizen's Advice Bureau). Don't agree to anything in the immediate future that the Tour Op. may say. Rather, ask the Tour Operator to write to you explaining in full detail what mistake they made and justifying why they feel within their rights to effectively cancel your booking and then force you to rebook.

You might also check the legal position with Ros Fernihough, a specialis travel lawyer who helps many on this site, myself included. Ring her on 01922 621114.

Do let us know the outcome please.

They have now cancelled my booking and refunded my bank account with the payment recieved all without speaknig to me, I habve had a message on my answer phone saying it was a booking error and have sent me a booking cancellation email...so I suppose that is that....

i just have to except it ?
what would you do?
kind regards mellow

Hi Mellow,

I would do exactly as Mike suggests. What travel company is involved, please?

Peter

I think they can adjust the price if it was a mistake.
If the shoe was on the other foot you would do the same.
I would.

This happens at times.

Try this link it may help

Click here

Edited to shorten link
Fiona ht mod

That link is most interesting, Samsung.

See also -

ABTA Code of Conduct paras 3A - Cancellation by Principals, and 3F - Compensation, if the travel company is an ABTA member.

Also PACKAGE Holiday Regs, S 11 - Price Revision and S13 - Compensation.

Above all, legal advice is required, suggest contact Ros Fernihough. I'm pretty sure that the travel company can't just cancel and walk away from it without paying compensation at the very least, and they might have broken the law or the ABTA Code of Conduct.

PT Barnham said, "Never give a sucker an even break." The same applies to travel companies, the cards are stacked in their favour most of the time.

Peter

Peter

Hope you get it sorted to your satisfaction.

Well spotted Peter. Clause 3 in Reg. 13 calls for compensation to be paid to the client.

Ring Ros pronto.

Most of these replies assume a booking with a tour operator.

Rading the first post I read it as accommodation supplier from an accommodation only company.

It may help to know who the company is when the booking was made, when the mistake was noticed etc and how big an error it was ( the post mentions at great loss to the supplier )

If the accommodation supplier is not ABTA ( which is quite likely ) and the accommodation was not part of a package but booked independently then ABTA code of conduct and package holiday regulations are irrelevant.

Kind Regards
Stewart

Also well spotted Stewart. Point taken about the Tour Regs mentioned earlier only applying if a "package" has been booked.
I understand a "package" is generally deemed to exist when two of the following three items are booked via the operator at the same time:

. flights
. accommodation
. car-hire

I still think mellow should contact Ros.

mellow, any chance of posting an update to answer the questions raised in this thread ?