Do yourselves a favour, be the first to contact the police. tell them you are being threatened by your tour rep (which you are) and ask for a copy of the police report.

If it does come to that I would suggest you may investigate the opportunity to make a claim for harassment and threatening behaviour against your tour op on your return.

Better still why not give Ros Fernihough, (Travel Law Solicitor) a call ASAP on 01922 621114. She will help you with any legal advice, as I am not totally sure.

As you have not committed a crime I seriously doubt the police could escort you out of your hotel and force you to stay at another hotel.
Your rep is being too heavy handed... I think you are being herded together so it's easier for them to keep you informed... however, there is no need for strong arm tactics.
Document everything and gather as many names and addresses of others that are being harassed and make a serious complaint when you get home.
Let us know how you go.
Cheers Geri

Not sure what's happened to you know Toptotty as we are a few hours on.. You could be moving for a number of reasons. The hotelier might not be prepared to keep you there if they aren't getting paid or the tour operator wants you all together as previously mentioned.

I would be tempted to take it up with Ross Fernihough when you get home and talking of which, let's hope you manage to get home asap.

Kath HT Admin

I agree with Kath about getting proper legal advise if you wish to pursue this. THIS thread on AIR PASSENGER DELAYS AND OVERBOOKING might be of assistance.

However, my thoughts are that at least you have been due notice of the delay and not been dumped at the airport to find out for yourselves. They have provided hotel accommodation, and I do not believe there is any entitlement for this to be the hotel you have spent your holiday at.

As to whether or not the Rep was heavy handed in the circumstances, I can't judge as I wasn't there.

Peter

The a/c left Salvador in Brazil on time to return to LGW to then come out to Goa. It had to return to Brazil due to a medical emergency, possible death by sounds of it. Crew then went out of hours in Brazil hence delay on to the next flight.
MyTravel would hire out 'x' amount of hotel rooms for the Goa passengers, all in one area. the logistics of rearranging to transport all pax 12 hrs later from original hotels could be a nightmare, especially in Goa, so all pax remain together in one area close to the airport. Sounds like a good idea.
Mytravel should assist with your connections.
But end of day, lets hope the passenger who caused all this due health is ok?!

thank you,s all for your responce we are now back at home safely after 19 hours we were due to leave goa on the 10th december ,at 12.15 pm we eventualy left goa at 6.45 ,on the 11th december ,there was no refresments provided in the airport as holiday rep said there would be ,but reps cannot go inside the airport as it is millitary one ,so we got nothing ,but to top the lot when we arrived back to gatwick we had to pa b/a another 200,pounds because we missed our flight on sunday we have all recipts and mytravel rep said we would recive a letter stating why we missed our first flight ,on our doorstep whithin a few days im, we are still waiting ,i now know the plane did land in brazil because someone was taken ill and i hope who ever they are they are ok ,thanks again for quick responce ,oh i almost forgot we were threatened over the telephone by the head rep of mytravel with the police if we refused to leave the donna terinzina but after a great holiday what a bad end

One word of advice - treat reps like estate agents do not believe a word a they tell you and if they tell you anything get it in writing and signed. They just want you away, they'll never see you again so will say anything for a quiet life.

i have been on telephone to mytravel press 1 for this 1 for that eventualy recorded message saying sorry for delay we will send a complaint form whithin the next 14 days ,hope so

I'm unsure as to what has happened here.

If you were accommodated in a hotel and taken to the airport as normal but later, refreshments at the airport do not come in to it. They could do after a certain time when you spend hour after hour waiting for a delayed flight in the departure lounge.

In relation to the missed flight from Gatwick, I think you may be able to claim this from your holiday insurance, which is the reason why you require a letter from My Travel explaining the circumstances, perhaps?

Peter

If you booked with a travel agent, your flight delay letter will go via them first as with any correspondence. As for you BA flight, this is not your tour operators responsibility if it was not booked with them however, should you have purchased adequate travel insurance, you should be covered beyond your excess amount for that. It makes sense to move all passengers to the same resort / hotel to ensure you can all be transported to the airport as easily and speedily as possible once the aircraft is ready for you.

I was on the flight from Brazil. We were two hours into the flight when the 'medical emergency' occured. It was a child with suspected chickenpox. Upon our return to Brazil a medic examined the child and diagnosed a mild allergic reation to an insect bite. MyTravel treated us appallingly. We had to leave the plane and queue for vouchers to take us to a hotel whilst the crew caught up on their sleep, it was 12:30am when we disembarked. No reps, no info, we queued until 4am for our hotel voucher, finally getting to bed at 5am....no drinks or food was given to us whilst we queued and we had no local currency with which to buy any. We were collected from the hotel at 10am to go back to the airport...still no rep in sight to let us know when we would be going home, we couldn't even phone family to let them know what was happening as we had no money left. Eventually the plane left Brazil at 1:30pm, it was only then the pilot decided to tell us that we would now be flying into Manchester before returning to Gatwick!....No complimentary drinks were given to placate the inconvenince & stress MyTravel had caused. Prior to landing we were told the MyTravel ground staff will be waiting to assist us with our onward travel arrangements as a few people had missed connecing flights. Sadly this was not the case, the ground staff didn't give a toss. All they could say was to write a complaint to their head office as there was nothing they could do.....They really care for their customers! To top it all off we can't even claim for the additional costs incurred through our insurance because the origial fight took off on time. Will never use MyTravel again, they do not care about their customers just our money.

you can say that again alarmhead never again for us with mytravel i am still waiting for customer complaints to send out statement confirming details of the length of time of the delay ,i have a paper of the holiday rep saying the flight was delayed more than eight hours but i dont think this is enough to claim any compensastion or is it plus, on arrival into
gatwick the letter says if you require further assistance staff at my travel will provide it ,ha what a joke ,

This is a subject discussed here - http://www.holidaytruths.co.uk/viewtopic.php?t=89215

May I suggest you read that and follow the advice given.

fwh