I do apologise for my brief outline of the matter however I assumed most people were well aware that this information can be obtained from trading standards or any good contract law book. My point was a shop can make a mistake with the pricing of an item.Just because it is displayed at that price does not mean the shop must sell it to you at that price as the price is finalised at the till. This allows a shops human error to be rectified.

Don't apologise Greenshoes. When I said you'd explained the legal aspects succinctly it was meant as a compliment. I suffer from verbosity at times and appreciate a clear but concise explanation.

Thanks Mike.

What was the outcome??I mean have WSH backed down or apologised??

Given all that is now known about this case I'm pretty sure WSH have no need to "back-down" or apologise beyond the offer already extended by their m.d. to Kat - viz, an 8% discount of the screen displayed price of the accommodation.

I believe Kat has booked her own accomm. now and hence will make use of the booked flights. Also, her a/c balance has been adjusted to reflect the true, available amount (I do believe this is not a return of monies extracted and passed to WSH, rather, it's an internal bank adjustment).

As I've said in this thread previously, perhaps the bank should address its procedures and if they feel so inclined, apologise to Kat for the delay in actioning that adjustment.

Hi all first chance to get on since Belfast. Just wanted to say we had a great time and as i have a hilton hhonours card we received a complimentry upgrade so alls well that ends well x