Hi,
Stayed at the Bitacora for the first time last year, had heard that info & application for Spring Card would be in room......they weren't, so got form from reception, handed it in there & then but unfortunately they said they couldn't process it before we left so had to pay bill in full when we checked out.
Card arrived about 2-3 weeks after we got home.
This year we're going to the Arona Gran & hoping to save a few euros on the bar bill
HTH Tom
PS thought the Bitacora was an excellent hotel sure you'll enjoy it too.
(if it was no good wouldn't have booked another Spring hotel)