Hi, just joined after reading other peoples problems with Kosmar. So I'm hoping for a little help with my problem!
Booked with Kosmar May/June 2005 for eight of us to go to apartments in Lesvos. In December 2005 I found out (via another site) that Kosmar had no contract with these apartments for 2006. So we immediately changed our accommodation and received confirmation of our new apartments from Kosmar. We arrived in Lesvos in August of this year to be told that we had all been moved to other apartments (studios as it turned out) for "contractural reasons". We had no choice but to accept these apartments, although complained immediately to the rep and filled in a complaint form. THe reasons for our complaint were as follows:-
1. the new studios were of a lower standard with none of the facilities of the original apartments.
2. the new studios were in a completely different resort.
3. the studios were for a maximum of three people only, but we had to sleep four in one of them (2 adults and 2 children - the other four were teenagers).
4. the studios were in the centre of the resort (ie noisy), whereas the original were outside the resort.
5. Kosmar were still selling holidays to the original apartments - we found out a couple booked a last minute holiday to them during our second week there - our rep told us "a room has become available".
6. Kosmar were still selling holidays to these original apartments in September/October of this year.
7. we had an eleven hour delay with Excel coming home.
We wrote to Kosmar on our return asking for an explanation and compensation. They replied with a four paragraph explanation regarding the flight delay, but nothing with regards the change of accommodation, but they did offer us £20 per person! We wrote a second letter listing our complaints and asking for another explanation. We received a further reply saying that they were very sorry we were unhappy with their reply, and apologised for our disappointment!
We wrote again saying that we would take them to court if we had not heard from them within two weeks with an explanation and a better offer of compensation. Today we received a reply saying "they have been keeping a close eye on this matter and would like to thank us for our continued patience".
What a joke. What annoys us, as with a lot of people, we have to save up all year for our only holiday and choose it carefully, and Kosmar don't seem to care at all that they have broken their contract with us. We would have lost a lot of money had we cancelled our contract with them!!
Anyway, any help or comments would be much appreciated.
Happy New Year to you all.

Carrie