Sorry I posted this originally in the wrong place
What a nightmare company we have just returned from the worst two weeks holiday ever and all because of this rubbish company.
When we arrived at the airport in Turkey there was nobody to meet us eventually somebody did turn up after lots of frantic phone calls made by other reps waiting to pick up at the airport who luckily knew the regal driver.The other Regal Holiday passengers going to Mamaris wern't so lucky they were left stranded at the airport for a lot longer.
We eventually arrived at the Hotel only to be told they were expecting four people not five although our confirmation clearly stated five,we got to the room to discover it was a twin room for two people and not the family room we expected,so I went back to reception and told them this room was not acceptable,they said they had told Regal this room was to small for four people and they had never had that many people stay in a room that size before they then produced the faxed confirmation from Regal Holidays based in Kent saying they understood that but we had agreed to stay in this room(CLEARLY A LIE AS WE HAD 5 IN OUR PARTY AND WOULD NEVER ACCEPT THAT AS A PARTY OF 4 LET ALONE 5).So they refused to move us saying it was Regals problem.
After ringing Regal Holidays time after time and being promided it would be sorted out and they would ring back in one hour it never happened then ringing back and told to wait and being put on hold for 15mins at £1.50 per min.I finally got hold of a resort rep from Falcon Holidays who acted as a go between and he told me the last 8 customer complaints were all from Regal Holidays and they were going to stop representing them,even his head office tried to get them to ring me back and they told them the same thing Oh yes we will ring them in 1 hour again never happened.
SO BE WARNED IF YOU USE REGAL HOLIDAYS FROM KENT THIS MAY HAPPEN TO YOU £3K WASTED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Having got it off your chest the question is what do you want to do about it? It is obvious from what you say that Regal did not supply what they were contracted to do. In some cases people feel that they have had enough hassle and simply write it off as a bad experience, others feel strongly enough that they wish to seek some redress. The statement below will give you some guidance.
The aim of this section of the holiday-truth website is to enable holidaymakers to get advice and assistance as soon as possible on any holiday complaints or problems encountered.
Our members will be able to offer you advice on how best to deal with your holiday complaints and how to deal with the Tour Operators. However please remember that this will be non qualified advice. We therefore suggest you seek professional assistance from someone qualified in Travel Law.
We have teamed up with Ros Fernihough, Travel Law Solicitor, to provide the best information available.
Ros has offered our members free impartial legal advice. Please note that Ros does not read or post on this board any contact to her must be made via :-
The direct number to Ros's PA Pam is 01922 705134
Or try the switchboard number 01922 633214 and ask for Travel Dept.
Apart from your bad experience caused by someone else what was the rest of the holiday like. Why not post a review so others can see. Browse through the various sections and find out what others have to say about other destinations you may be considering, or perhaps you can help someone else with a problem.
fwh
Arrived in Dalaman to find that even though we had booked a transfer no one there. Double checked on email information that we received and yes did state transfer booked. After waiting at the airport and being the last people at the airport after all pick ups from our flight were done asked around and got impression from asking staff at a booth that sorts out transfers that this happens regularly - tried contact phone numbers that were on the informaiton paperwork that we received from the company and neither the normal contact number and emergency contact number worked. Eventually got a taxi from the airport to the hotel which cost us £60 but what can you do when you are at an airport with no other opition, did optain a receipt which we hoped to get money back from rep when we arrived in resort. Arrived at hotel Marcan and did have a room - thankfully!! - spoke to very helpful staff at the hotel and they said that they have never seen the rep for Regal Holidays. Hotel very helpful and we arranged a transfer back to the airport with them - £40. Had a look on the boards in the hotel for any information from Regal Holidays but none displayed. We did have a great holiday after a very shaky start!!!
Would never ever use this company again and would advise everyone not to use them in the future.
We have further discussion about Regal Holidays in our Tour Operators forum,
Quick update Its been over the seven days I gave them to respond and guess what ha ha NO ANSWER NO RESPONSE WHATSOEVER,what a bad company
I think they have 14 days to reply.....if my memory serves me right.
We went to Marmaris for a weeks holiday in June 2008 having booked a 4star hotel on the beach front next to the harbour, it was a hotel we knew and as my wife was recovering from a pace maker being fitted, the hotel was ideally placed so she didn't have far to walk to any of the amenities. On arrival at Marmaris we were told the hotel was overbooked and we had been moved to a hotel away from the beach and not within walking distance of anywhere we wanted, we were told it was an up grade!!! we were virtually imprisoned for a week and all subsequent written complaints have been ignored, the well trained staff have told lie upon lie, when I managed to speak to someone, and the complaints procedure advertised by them is not worth the space it occupies. There is nothing Regal about this company,they are only interested in getting your money and hope you will not follow up any complaint if they ignore you, I am not for turning and will be taking them to the small claims court for breach of contract, hopefully any press which arises from the case will deter others from using them.
Lucky it wasn't me I only live 20 mins drive from their offices in welling kent, I would of been banging down the door and refused to be budged until something was done, failing that a trip to the small claims court. I am sure as soon the summons arrived at their offices they would get themselves into gear.
Regards Gary
the contact numbers for Ross are reproduced about 6 post up this page
I have a 2 days business meeting and will be unable to contact her immediately by telephone,thats why i asked for her email address
Sorry Gaz but we don't have an email address for Ros. If you give the number a ring I am sure her PA can give it to you.
I have now been in touch with Ros and if anybody wants to no the outcome let me know otherwise we can close the post.
Regards,
Gary
Gaz we would all like to know the outcome if you don't mind, its always nice to here how our members have got on.
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