We booked this hotel for the end of October about 6/8 wks ago after receiving loads of help from them via email. We booked through their central reservations as we were told this was the only way.
I was advised by reservations to email the hotel directly to request sea view rooms, a low bed for our 2 year old and directions from the airport.

I sent this email to the hotel using the same address i had before that had been really helpful... the only response i got was along the lines of take a taxi from the airport its easier.

I replied advising we had hired a car and so needed directions and what about my other queries. It took 3 weeks and emailing twice more to get another response and all this was asking was or my name and arrival date (both had already been included), so yesterday i again asked for directions and about the s/view and extra bed and the reply i got was to go back to reservations!!!!! I feel like i am hitting my head against a brick wall.......sorry for the rant but does anyone think i am being unreasonable as i am getting the impression that this hotel does!!!