Hi I am travelling to Cuba on 2nd October. Two weeks ago I decided to add seat choice to my booking, well first of all I talked to the dept who deal with pre booking seats and they dealt with my request before putting me through to a different dept to select my seats. The pre booked seats were paid for by debit card and they sent me an email confirmation immediatley. The chap in the next dept said that the booking system was showing the booking charge would be lower if I paid with a credit card? so ok I went along with this. He gave me seats 15a and 15b - yes I was happy with that. He also said he would email me the confirmation and now 2 weeks later I am still waiting for it. My credit card has been charged, but despite sending two emails and telephoning twice I still have no confirmation. My tickets arrived 2 days ago and neither the seats together or the seat choice is showing on them. Any Ideas please, I would hate to get to Manchester and not have the seats I have paid for. Thanks in advance
Carole
who are you flying with?
we are flying with thomas cook & i recieved my confirmation e mail immediately.
i would try to ring again & ask them,to send the confirmation through,straight away.
i would definately feel better,going to the airport,with proof,of what i had purchased,just incase,there was to be a problem.
we have booked,the seats,at the back of the plane,where the configuration goes,2-4-2,instead of 3-4-3,better for couples i think.
can you not log onto the web site & check on there? i know you can with TC,i'm sad & check every so often,to make sure,they are still booked
sad i know!
hope you get it sorted,
tracy
we are flying with thomas cook & i recieved my confirmation e mail immediately.
i would try to ring again & ask them,to send the confirmation through,straight away.
i would definately feel better,going to the airport,with proof,of what i had purchased,just incase,there was to be a problem.
we have booked,the seats,at the back of the plane,where the configuration goes,2-4-2,instead of 3-4-3,better for couples i think.
can you not log onto the web site & check on there? i know you can with TC,i'm sad & check every so often,to make sure,they are still booked
sad i know!hope you get it sorted,
tracy
Hi Tracey
We're with Thomson. No I don't think you're sad I think we just get nervous. I have telephoned twice and on both occasions they have said I would receive email in next 5 mins, but I think they're having me on
Carole
We're with Thomson. No I don't think you're sad I think we just get nervous. I have telephoned twice and on both occasions they have said I would receive email in next 5 mins, but I think they're having me on
Carole
Hi Carole .. welcome to the forums. In order that your enquiry attracts the attention which you require, it may be best if you re-post in our THOMSON AIRWAYS Q&As topic.
Davd
Davd
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