The OP did not post a complaint. They "got it off their chest" - The post was in effect a rant against a venue that was unspecified. It has been pointed out that there are at least two places with the same name. Nobody has come back and told us which it is.
If someone has a problem and comes on HT for help they get it. If people insist on using HT just to have a moan then what are we supposed to do? The whole tale is full of holes so perhaps someone can tell those of us being accused what we should do?
Now let us consider the OP and this topic.
They have posted twice only. First time on 27 July and second time on 28th in reply to the first answer posted by MarkJ.
They have not visited the site since. So how can we have offended them. Indeed I will go so far as to say I am offended by the OP.
If they cannot be bothered to come back then why should we waste our time.
fwh