Last year we booked with Thomas Cook for our 2014 holiday . We chose the Club Cettia Apartments in Marmaris on the half board option. Before I booked, I chatted online with a Thomas Cook sales advisor and specifically asked if the half board option included drinks (whether soft or alcoholic) with meals. The advisor told me that drinks were included, and so I booked.

Moving forward to last week, I read a report on TripAdvisor that someone staying at the Cettia Apartments had stayed half board but that drinks were not included. I contacted Thomas Cook for confirmation and was again told that drinks were included and that there was "nothing to worry about". All conversations were saved for this very purpose!
Today I read another 2 reports on TA today that drinks are not included on half board, so again contacted Thomas Cook for clarification only to be told that drinks were not included at this resort. I phoned the Customer Services team (on advisement from the online staff) to discuss why I was given misinformation last year at booking and again last week and am waiting for a call from a manager to discuss the matter. I booked the holiday on the basis that drinks were included at meal times and this was confirmed. Twice. If they were not included, I would have most likely booked somewhere where they were.

Perhaps a trivial matter in the grand scheme of things, but considering we fly out next week and I've only just found out that I now have an added expense of buying drinks every mealtime for the family, I wondered if I had a case to argue with TC as and when they call back?