Cruises

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Thomson Emerald
417 Posts
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I thought your comments about the 'Emerald' and Thompson Cruises generally would tend towards the complaint as I read your experiences. A couple of years ago (when I first found this site) I posted my (poor) experiences of the Emerald.

Similar to yourself, my wife and both kids (about 11 and 13 year old) took my mum & dad (for their 50th wedding ann. I recall). They had been fairly regular P & O Med. cruisers and our immed. family had experienced smallish cruise ships in the Caribbean.

My first shock was at the dining table on the first night. My dad & I asked for a beer each - the waiter returned 5 minutes later to say there was no beer. :( Off I went, found a bar, ordered and received two beers :)
The waiter couldn't bother to walk the distance to the bar.

The ship departed late from Palma (there was some mechanical problem) knowing there was a force 9 storm brewing in the Gulf of Lyons. We passed through that storm the next day and it was seriously bad. Most of the staff were laid-up with seasickness - my mum and surprisingly, my son (13) were fine and entertained themselves watching the queue at the sickbay - there wasn't a lot else to do with rain lashing the decks and the ship rolling considerably. That night, a large wave hit side-on and everything in the cabin slid onto the floor, including all the food trays that hadn't been collected from the cabin.

The weather improved - nothing else did. Docking at Livorno (for Pisa/Florence) was a joke. The excuse given by Thompsons - 'another ship has berthed in our designated slot - so we have to berth at the industrial part of the port'. Yeah! I guess the berthing fees are less expensive in that part - especially as it was a Sunday.

Trying to leave the ship on foot (not difficult when it's berthed at the port side and a gangway exists) was barred. There were 'safety' issues and we needed to walk through a 'hard-hat' area. the ship was organising a taxi service (nice little earner for someone there) but there was a massive queue of docile Brit's. We queue for anything given the opportunity. being an awkward type I suggested we walk. The ever present Italian official in full splendid uniform (not a policeman hovever) tried to stop us - even physically attempting to stop me. He failed - we walked and guess what, just round the corner was a 'real' cruise ship (Norwegian Cruise Line I think). There was a procession of taxis. I hailed one and was told by the driver that they avoided the Emerald as the tips were poor - better with the NCL crowd.

The Gala Dinner night was a joke. I called the Maitre D' over and explained how advertising standards could have them for the way they described the steak. The name escapes for the moment - but it's supposed to have Madeira sauce and pate - the steak usually served on a crouton. He apologised half heartedly, went off to investigate, never returned and avoided my eye on the following (final) evening - until it was tip time of course.

I'd had enough by that stage. My parents never said anything but I know they didn't enjoy themselves. We all felt this was a poor excuse for a cruise. I listed my many complaints to the Thompson rep., completed their forms and followed this up upon my return. I received the full refund I requested (£800) with the usual platitudes.

I haven't patronised Thompsons since - and politely suggest to interested parties they should avoid their cruise line. Since then we've enjoyed a couple of Royal Caribbean cruises (wonderful if plasticy) and a week on the SS Norway (old, tired ship that I believe is now laid-up). The service on these plastic palaces is good, the food is quite good and the facilitities are extremely good.

I hope my view acts as a balance to yours.
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Yes but compare the price of Thomson cruise to NCL or Royal Caribbean :!:
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We are going on the Emerald in July Adriatic Explorer visiting Venice, Trieste, Rovinj, Split, Dubrovnik. Have read a few posts about the ship but has anyone any advice on excursions DIY or organised?

Mandy
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Now we have heard from the hard to please, has anyone a story to tell about the holiday they enjoyed on the Emerald?
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Hi again Little Barney

All members are entitled to their own opinions and we welcome comments, good and bad as that is what makes this site what it is.

As a new member you may not have read the Terms & Conditions of the site which we respectfully ask all users to abide by. You can find them Here

Thanks.
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Hi luci5,

Sorry if I offended. Perhaps I should have been more polite and said: We have heard the negative side of the Emerald, can anyone offer a positive side.

Regards,

littlebarney127
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Many thanks for your understanding Little Barney.
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Hi there, bear with me, i'm a Virgin poster.

Just thought I would add a bit as I have been on the Emerald 7 times so far.

To give you a background, i'm 31 married, no kids.

I first used the Emerald back in 1999 when she was on the caribbean route for my honeymoon, times were hard and I wanted a brilliant cruise but for my budget. Emerald fitted the bill.

Overview of ship.

The ship, in comparisson with the Costa Fleet, Celebrity etc is a bit basic, she was built around 1958 so is bearing well for her age. However, in terms of comparrison with some of the smaller cruise lines, including I must say Fred Olsen, she does well.

The Crew

Over the last 5 odd years the crew have always excelled. In my own opinion, the eastern european staff and philipino's are the best. Unfortunately over the last couple of years the crew has changed to almost 50% greek, which, in my opinion has bred a little complacency towards the senior greek staff. However, I have never had a bad service from any staff, just hate seeing one nationality boss another around just because they think they are better.

The officers

Always polite and gracious in public areas

Thompson reps

These have been both good and bad over the years. I tend to do alot of things myself and therefore do not require them too much so cannot really comment.

The overall picture

The ship, although old, tends to go to the stranger places on the cruise calendar, rather than the standard med spots. Take this year, my second cruise will be around the black sea (bulgaria, Ukraine). Some of the glories of the boat are faded, but she still offers in my view good value for money. The passengers are a good mix of young and old, although winter tends to be older.

The ship still has formal dining which is nice, but does has a bistro type self service too.

To sum up, you will either like the Emerald or hate it

Hope this helps

Andy
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Hi Andy and welcome to HT!

Thanks for your review of the Emerald. We were on the Topaz before she was retired and she was a similar age to the Emerald. What she lacked in some of the refinements of more modern ships she made up for in the friendliness and efficiency of the staff.

I would be interested in reading your reviews of some of the itineraries and ports of call you have visited.
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Luci5

Do you wanna see what I thought online or offline

So far I have been

Caribbean
Croatia --> Italy x2
Greek Islands
Itlay ----> Med
Egypt ----> Turkey
Turkey Egypt and greek Islands

I am also booked for Black sea in October and looking to book the new destinations for next year being Beriut in the Lebanonn and Lybia

Andy
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Hi Andy

Online would be perfect. Members are always looking for new information and it would be great to have reviews of the less well known itineraries and ports. If you can remember the names of the cruises, eg Adriatic Explorer, etc that would be really helpful.

We are hoping to have a Cruise Review section very soon so you may have the honour of posting the very first review!
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Ok

Will work on it offline and post it in the next day or so

Andy
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Thanks Andy, much appreciated. Hope you are enjoying the site.
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We have recently returned from this cruise. The Venice/Murana/Burano tour was good, if you haven't been to Venice before. From Trieste the trip to Postumia Cave and Lipica Horse Stud was the best of the whole cruise (we did the Aegean as well).

Rovinj I would advise just going ashore on your own. The tour we did to Porec and Limfjord was disappointing. Just a few minutes in Porec visiting the Basilica and the fjord was not that interesting. But Rovinj is a beautiful town, well worth exploring.

We went to Krka National Park from Split, which showed us a lot of the beautiful coastline north of Split, and the Krka waterfalls were lovely. Others reported that Split was a good place to look around, but you can't do both.

The Dubrovnik and Lokrum Island tour was OK, but if you aren't mad keen on the inside of religious establishments leave the guide as soon as you get into Dubrovnik and arrange to meet her for the boat ride to Lokrum. Otherwise you won't get to see Dubrovnik.

Be aware that the bar service on 'Emerald' is poor, due to the All Inclusive deal. If you are in a hurry, don't wait for a waiter to come to you, go straight to the bar. One of the officers told us that the staff can't cope with the extra demand.

Have a great time.
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Hi there :D

Went on this cruise may 21.

Basically it depends on what you like, here are some pointers. I must admit I favour DIY but sometimes I can be pushed. On this particular cruise, I found some of the tours good, pity they are pricey

Venice

Well, it does not help that I dislike Venice. I never take the tour. When you leave the ship (The Emerald nearly always gets put at the back) walk out the harbour, you will see the Orient Express yard. If you head over in that direction there is a rusty old bridge which you can cross to cut 5 - 10 mins off your walking time to the bus station and the water bus station. For a few euros you can get a day ticket to roam around. This way you can do the glass factories on the islands, visit st marks etc. The glass factories usually let you in for nothing to watch the blowing as they want you to purchase. A point to remember, if you take the short cut, be careful when you come back because they have been locking the gates in the evening thus stopping you comming back that way after 4.30 - 5pm.

When back on the boat, get a good place to stand on the departure, as they play clasical music as you sail down the grand canal. Great fun watching all the little boats scatter.

Trieste

when I was visiting there was a cycle race and most shops were shut, we had been warned . so I took the tour to Slovenia. Have not been here for 20 years. I was happy with the castle in the mountain, but the cave train ride was fab. Bit too many foreigners around. Food at the cave train was poor but well worth it for the experience. Do it once then you will not have to do it again

Rovinj

I paid for a tour here to porridge, the guides seem to be a bit rapid, best toilet is near the coach stop. Arrange to meet the guide at the coach station at a certain time and explore the harbour, very nice. Local wine etc is great so grab some if you can. Found the nature reserve a bit boring. Nice trip back to the harbour by boat rather than coach. Be warned, the entire trip from the reserve along to the harbour is along nudist beaches

Split

For once I do like a tour from here. As stated in John's note, the waterfalls in KRKC are really nice. I really enjoyed them. If you go pack a costume and hopefully you can swim at the bottom of the falls if you have time.

Look out on the way there, if you stop for photo's look at the road signs that have been blasted by shot gun, also the lovely island of crapper where only the women work. Warning its a long old journey.

If you want to DIY, the market is very good although prices are rising. Good for wooden toys etc, watch out for the sex shop, its placed right in the middle, caught me by surprise. Explore the old walled town (see if you can find the very strange fountain, a clue is its near the fish stalls).

Dubrovnik

DIY is good for the old city, 10 euro taxi will get you to the town, share it with others to save money. I thought it was worth it as the emerald moors up by the new bridge, about a mile from the port gate. Have some kuna's on you to pay the little amount for the climb to the walls.

Museum etc is basic but o.k For a nice place to eat and drink, head to the top of the marina, where all the little boats are moored and look for the 5 storey supermarket. Walk in and go to the stairs. Walk up to the roof, there is a hidden rooftop bar and resturant that is quite cheap.

For a quick drink the hotel opposite the port gates allows you to sit in the sun on their terrace and drink.
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I also noted John's note on the drinks

A problem this year has been the introduction of AI. This has also meant the introduction of a new card scanning system which makes the poor girls do twice as much work.

Added to this is the bad lot of passengers who keep ordering more and more drinks even though they have not even got half way down their drink.

Seems a shame that all these things look bad on the girls :cry:

I usually drink in the yacht club or the casino so don't have the same problems.
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thanks john and andy for the info - very helpful- cant wait to go now.

mandy
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If you happen to go to the casino, tell Frederic the manager, fatandy is gutted France beat England, especially how we threw it away at the end
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:D :D

Is anyone going here?

Has anyone been.

I am going on 15 October and would be good to here of some good things to do. I have a list of things from the web and research but would love to hear more as I love to DIY.

Able bodied so no problems with walks, steps, mountains, volcanoes etc

Andy

:P
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