Silverpixie/neilthebeaver Thank you for your comments. I usually go through the brochure with a fine toothcomb, as I have been stung before (First Choice), I asked Thomsons if the priority check-in still applied and the sales person said yes. I believed them as I have never had a problem with Thomsons before. IMO the sales person should/could have looked up the brochure there and then, and advise me, they didn't, after all I am in their shop asking for advice, however if they didn't.

Reference to the fridge, I told the sales person that the fridge was not free (according to brochure) before I booked, they confirmed it was. I got home emailed the hotel who advised you had to pay for the fridge.

Back into the shop the following day, I advised Thomsons of the above, ref to the fridge ( I was still within my time to cancel holiday and not loose any money), they quickley confirmed that they would pay for the fridge, it was at this point I asked if there was anything else they weren't telling me - and they confirmed no.

I have now accepted there is no priority check-in, and I have learned from this experience - its the lying I can't accept!

They are not lying with regard to the priority check in. It is as stated subject to availability. These "extras" are not guaranteed. If you want this type of extra in future then you really do need to book it yourself rather than a package through a Travel Agent. You can then pick and choose which airline and hotels offers you want you want.

Pippa

Pippa - IMHO they are lying I asked them if priority check-in still applied - they said yes - they did not reply ' subject to availability' In other words I asked a question and they replied with an answer!

Also I flew to Las Vegas on a package holiday through a travel agent, and part of the package was priority check-in - which I got.

1. Take personal responsibility

2. Get it right first time every time

3. Put yourself in the customers shoes

4. Work together to deliver great customer experiences

Travel agents should learn from the above.

As far as I am concerned this subjest is now closed!

The small print is often there for a good reason..

EG Priority check in... if all the computers went down it might not be possible to do it, and so on.

Neil, I can appreciate that things happen on the day, there's little that can be done about that but when this small print allows them a get out clause in advance they shouldn't be allowed to get away with it.

However, the TOs do tend to take the P, and use and abuse far too many of the T&Cs so they can get away with a lower level of service. But they have us in a corner and the only way out is DIY

Too true and IMO its got worse since the major TO's all jumped into bed with each other. Their customer service has got even worse and their attitude even more arrogant. Unfortunately some of us, perhaps because of age, disability or even just inexperience, still feel the need of a rep in resort, we have to keep fighting back.