I chose the accommodation La Pineda apartments in La Pineda near Salou because the details and photographs advertised on your website and on trip advisor were appealing:
four star/2 beds two bathrooms/plenty of sunbeds/lovely pool/bar/restaurant/apartments cleaned daily/clean towels alternate days/ large fully equipped kitchen
On arrival we were told we were to stay in a separate apartment block called Los Juncos across the road because La Pineda apartments was going to close 30/09/2014
I asked the manager to accommodate my party in the main La Pineda park apartments we believed we had booked and he said he could but we would have to pay a further 180 euros for extra cleaning! and we would have to vacate it on the 30th September ( we had booked from 25th sept to the 1st of october- 2 days later??)
Los Juncos did not have a second bathroom and it did not have sun beds - there were no other holiday guest in the building the block was virtually empty we saw one other person in the building- there were warnings on the back of the door about safety and alarming the door whenever we went out because they had a problem with thieves breaking into the apartments.
The kitchen was very basic with only one power point so we had to choose which one thing we used at any one time (toaster, microwave, kettle) microwave was broken.
We were a party of three females intending to sleep separately one in each bedroom and one on the sofa bed but the sofa bed was hard, dirty and had a cigarette burn on the upholstery, bed linen was grubby grey
There was one small mirror in the one bathroom (ridiculous and unacceptable for an apartment meant for 6 holidaymakers)
we asked for two keys so that we could go out separately on occasions but we were told if we did have two keys the cleaner would not enter the apartment for cleaning (hence no cleaning of the apartment was undertaken, we had to collect towels from over the road once after three days then afterwards they were delivered to the door.
No hot water was available throughout the day only available in the evening
There was no holiday atmosphere in any sense whatsoever as the apartment block was empty and intimidating
Had pictures of los juncos been advertised we definitely would not have made the booking, we were totally misled and travel republic totally miss sold the accommodation.
If all this wasn’t enough we were told on the Monday 29th September by manager that La Pineda apartments closed down on the 30th of September at around midday so we would not be able to use the pool or the bar/restaurant.
We called in to the bar on the Monday 29th at 10pm and we were told it was closed and would not be open on the 30th either.
Our holiday was ruined by travel republic miss selling accommodation that was not available although payment for that accommodation was taken from us - los Juncos was far from 4 star more like 2 star
Ii have photographs showing the stark difference between the holiday apartment complex and the residential stark apartment block we were forced to go in and stay for a so called holiday but your system for handling photo files seems unable to handle them so if you want them you will have to allow me to send via email.
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Edited by
Kiltman HT Mod
2014-10-20 22:17:32
To take out uppercase, please don't post all in capitals as it will be deleted.
