Hi Alisai,
Try not to worry, just relax an enjoy your holliday with your children.
once you land you clear passport control then go to collect baggage from the carousel you only have a short distance to go to meet you rep. they will tell you which coach to go to. at same time men will be queueing up to help you with your cases and take them to the coach. up to you like the other person said if you want to tip or not.
Jump onto coach and relax for 20 to 30 mins depending on drop offs. When you get to Golf Residence they have a porter who will carry your things to your room.
You have picked a small but very friendly hotel. I have been a few times to this hotel as it is so cheap and cheerful and the staff are great.
Habib in reception is very helpful, Mounir a waiter in the restaurant is helpful and a good friend of ours my son bought a toitoise 2 years ago when we went for a month at xmas and obviously we cant bring it home so Mounir cares for it all year and every time we go out ther he brings it to the hotel so Joss can look after it for all his holl.
Mohammed is head of entertainment he is very helpful too and easy to talk to all speak great english.
You will make friends 1st day with many of the staff.
The marina and shops are very close by and a funfair for the older child oh and a little zoo.
You will enjoy it and soon stop worrying once you get there and see how friendly the people are.
I think you are very brave going it alone with children but youve definately picked best country and hotel.
Have a great time. Caroline.