We booked some flights on 3rd November last year, and have just received a letter from Travelocity to say that they undercharged us by over £1000. Of course we took the flights and need to pay for them, but this puts us in a difficult position. The flights were for our wedding guests to fly out to join us for our wedding, and at the time we booked I had many unusual transactions for thousands of pounds a month going through our accounts so hardly surprising I did not notice.
I would like to contact Travelocity to say I feel it is unfair that they have waited over 4 months before asking for the additional funds. If they had asked immediately back in November it would not have been a problem. But we got married last month and have now finalised all our wedding finances and cannot simply pluck £1000 out of the air!
I wasn't sure how to approach this with them or what to say. I am not asking to not pay the money, but I just want them to be more reasonable than wanting immediate payment. Does anyone have any good suggestions?
The flights were for our wedding guests to fly out to join us for our wedding
and
we got married last month
Are they asking for this money after you got back???
I wouldn't even reply to them if this were the case as you paid the figure they asked for - job done.
My Opinion
Ady
for impartial advice contact travel solicitor Ross Fernihough TEL. NO. 0845 2262332 (local) or 01922 621114
As Wizard suggests, you should contact Ros Fernihough for some free advice. Please remember to let us know the outcome of this.
luci
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