Please be nice i am new and really confused...anyway heres the story i will try and keep it short!!
I have received an email from Virgin regarding the building works through the reception area bar and eating aeas for our trip, well as i have been planning it for 18months and it was booked in 2017 being told less than 12 weeks before we go on this "holiday of a lifetime" i am so upset and really popped my bubble of excitment i have been offered other accomidation but either doesnt have the breakfast included its a room only in a not very nice hotel with bad review, several offered were actually cheaper than out hotel when we booked... where do i go from here? i cant cancel my holiday everything is booked and nearly paid for nevermind my dd is excited to go there for her birthday...virgin wont offer any compensation or offer my anything that is the same as what we had paid for! Feel like crying i know its only a holiday but weve worked hard and been planning for so long im just so annoyed and upset! 3 weeks ago i contacted Abta to complain as the girl from virgin recommended and i have had 1 email from abta saying they are waiting for virgin to reply, i read the email wrong and called virgin they sent their response on 18th July and i still havent heard anything...do you think i will have any sucess as this is seriously stressing me out and defo took the shine off my holiday!!
Sorry the post is so long
Thanks in advance
