while we were in lanzarote this last week we took a couple of excursions booked with the resort reps one was on the south island tour we had to pay adult price for our 12 year old daughter because the reps said that is the norm but when it came time to get on the bus we wre told that because they were over booked and that we had three children (never mind that the reps classed her as an adult) the three of them had to share a seat my kids were not happy neither was i but my hubby took the lead and stopped me from complaining. What i want to know do they have the right to charge adult price for a 12 year we were not given an extra sample of wine on the wine stop neither was she treated any differently from any child on the trips apart from the price can anyone shed any light on this matter or was i simply too stupid to question them at the time
thank you for any help
It's purely and simly to squeeze those extra few cents off you! Though it's a bit cheeky of them when they still have to squeeze into seats!!
I'd complain if I were you!
You should be asking the TO this question. First you have paid for a seat! Second it is not your problem if they have oversold. The legal requirements I cannot comment on but if this had taken place in the UK and there had been an accident the insurers would have been jumping up and down. This sort of practice will continue unless people complain. I know you are on holiday and you do not want any hassle but that is exactly what you have got. Looking at it from the position of the TOs I would take the view that it was a mistake, sorry. It is a bit late in the day when you have accepted. Consider it from another angle. Yes they were three youngsters so would fit on the seat but if you accept that then why not three adults. The reps know how many seats they have so overselling in this way is a way of making more commission.
thanks for that the tour guide said that it was ok for three kids to share but i think i will write a letter to the tour company just so i can have my say
when you paid for your trip that included the coach, so you were all
entitled to a seat.If one of the children were under two then you would
expect to sit that child on your lap,but you would not have paid for them,i think that was wrong of tour op did the coach have seat belts
we asked as she paid the adult price would we as her parents be allowed to have her free sample of wine and we were told no as she was a child and therefore did not qualify for a glass of wine.
this is completely mad.
our own fault for not makinig a fuss at the time
For safety reasons, i would have asked for a full refund and not bothered with the trip. Disgusting is all i can say.
Hind sight is not always a good thing Ion!
(no pun intended) with the insurance policy if there was an accident.
They also say that you can wear one if you prefer,but how can 3 kids wear one if they are only two belts available?
Shocking!
many years ago under uk law before seat belts on coaches children were lawfully allowed to sit 3 on a 2 seat coach. i know that under spanish law it is still allowed to an extent. however at 12 im not sure she would count under that law. however i would have put my foot down. if i had to pay adult price for a 12 year old i would have demanded a seat and wine for her and to be traeted with the respect of an adult.i would write a stron worded letter and demand it doesnt happen again.
thanks for all your replies i will write a letter to first choice and see if i get any response will let you know what happens once again thanks
Post a Reply
Please sign in or register an account to reply to this post.
Similar Topics
-
whats the average price for an adult going to orlando?
Posted by BIGDENNIS10UK in America/Canada Discussion Forum
-
price inreases for xmas and new year period?????
Posted by robbie in Goa Discussion Forum
-
Brochure price vs actual price (a warning)
Posted by Safari Girl in Tour Operators and Travel Agents
-
Balkan Holidays - the price you see is not the price you pay
Posted by alpech in Tour Operators and Travel Agents
-
If you book and price is wrong can they up the price
Posted by yorkshire*rose in DIY Holidays