hi people,, my first post here but wondering if anyone has any advice.

i recently booked to go to the world cup in south africa. i had tickets for the group games and also the final. the final ticket was only a conditional ticket only valid if england make the final.. so i booked 2 flights. 1 for the group games which i used and had agreat time but the the 2nd flight was not required because england were rubbish and wouldnt be in the final.

when i booked the 2nd flight i wanted to be able to get a ticket that was refundable. i discussed this in detail with the agent at "the wisemiser" and eventually the best ticket for me was £850 with £250 charge if i cancel. better deals could have been had earlier but funds available meant i left it late to book.

yesterday i called them to arrange the cancellation of my ticket and they said they could only refund me £181 in taxes.. Furious about this i complained and today they called me back saying they could refund me £307.....

i asked if they had recorded telephones which they confirmed they did so i asked them to find the recording and they are currenlty going to call me back.

not sure what to do next? they have asked me to email them requesting the £307.. should i do this then pursue the remaining amount or request the £600?

thanks