In oct 2006 we went to mexico on a package holiday with Thomson.
When we were booking the travel agent talked us into upgrading with the promise of wide leather seats,own tv.free drinks etc etc, this cost us £450 extra.
When we boarded the plane we realised that the plane we were on hadn't got the leather seats, the own tv was a dvd player with no channels and on the return flight there was no booze(basically the premium seats were yet to exsist).
Anyway i complained at resort and when i got home to no avail, so in the end i payed £72 and took my case to arbitration, Thomson were given till the end of the month to reply and last week i recieved a cheque for the £450 upgrade plus the £72 costs. :Dr
Anyway i just wanted you all to know that sometimes its worth fighting for whats right and sometimes the little guys can win.

Thanks jo