After reading some of the reviews we were doubtful about the hotel & resort, but we need not have worried as this was one of the best hotels we have ever stopped in.

The food was excellent with plenty of variety, I am a very fussy eater but loved everything and tried different dishes every day.

The staff could'nt be more helpful and always had a smile on their face. The rooms and hotel were immaculate and the entertainment staff were excellent.

Our rep John was full of information when asked and knew alot about places of interest. The location is ideal right on the beach but there are new hotels and apartments being built but there was no noise at all.

I Hope this resort does not get like sunny beach.

We had an excellent holiday as a large group of 16 woman but if it had just been my husband and myself I think it could have got a bit boring as there is nothing around apart from a few shop and bars.

I would not recommend the excursion to Sunny Beach market and then onto Nesebar

I think there must be growing these cleaners, every corner I turned there was one hanging about which is very good. Our room became spotless every morning and fresh. The restaurant looked clean as well, cutlery and plates spotless and the staff constantly cleared the tables. The pool and beach also were maintained constantly even though the beach is privately owned. You won't have any dirt problems here.

The food was good with plenty of choice every day and even 2 themed nights per week for some variety. There was a huge hot bar, cold bar and even soups and bread on offer and the desserts. Also beer and wine on tap! The breakfast though aint what I thought it would be although I was usually hungover. There was also a smaller restaurant opened all day for some snacks and tea/coffee. You won' go hungry.

The hotel is situated a hour from the airport through a long, winding mountain road which aint for the faint-hearted! Obzor is a tiny town with this hotel dominating the coastline. Its about 200m from the only other hotel I noticed which aint that big. This is not for people looking for a bustling nightlife as there is none and the Sunny Beach resort is

Amazing Hotel. Always kept extremely clean and tidy.

Staff can't do enough to help you and have thought of everything. They all speak English very well.

The food is lovely, from breakfast to dinner there is so much choice and they are constantly cooking more and more. The downstairs snack bar is always fully stocked to. You will never be hungry!

The entertainments team has so much energy. They try so hard to keep everyone amused during the day .Everything including cocktail games, darts, shooting, volleyball and keep fit on the beach.

Evening entertainment varies too. They try their best and everyone has a good laugh.

The pool is massive and there are plenty of sunbeds for everyone and lots on the beach too.

Would definitely recommend this hotel.

Food was a bit limited & after having food poisoning felt a bit wary about eating the meat. Doctor claimed I had picked up a virus

After a day visit to sunny beach was glad to get back to non Chav's vil hotel.
Hotel "entertainment" not up to much at night time, funny seeing German kids dancing to the Dam busters theme tune every night!
The day time entertainment "highlight" being "catchy stick, which involves people trying to err! catch a stick.

The staff were very nice & the hotel was very clean.

It seemed a long journey from the airport about 1-11/2 hours.

Fantastic hotel.

Staff couldn't do enough for you, welcome drink as we arrived, and given bottle of water. Our cases were brought up to our room.

Rooms very large and a large shower. Our room was cleaned every day, fresh towels if required.

Evening entertainment wasn't very good, but the staff do work very hard.

Food in hotel was lovely with a good variety to choose from.

This was our sixth stay at a RIU hotel and to be totally honest, it has to be the worst RIU hotel I've ever stayed in.

Okay the hotel was clean and yes the staff do there best to be polite and friendly ( please note there are several huge collection stations we're tips are gratefully received! ) but the food was of a very poor standard. Most of the time we didn't know what we where eating and the variety was limited, if you like pork, you've cracked it!

The locally produced beer and wine where not up to much either. The beer was warm and the wine, particularly the red would make good paint thinner.

The entertainment staff where more interested in asking the holiday-makers to the local disco than doing their job, and the nightly shows where cringingly embarrassing.

During our stay 3 families with young children paid extra to cut their holiday short, there is nothing for the young one

Have just got back from Helios Bay, after reading all the reviews i was a little bit worried on what to expect.

I need not have worried, it was 1st Class the Hotel is amazing very clean and a good variety of food (Although by the 2nd week it got a bit boring). The room was excellent with fresh towels and cleaned everyday.

Entertainment staff were great and very clever people they can all speak numerous languages, and they were completely mad ("Cukoo Water Polo aqua aerobics Cukoo")
You will understand what i mean when you go there.

All the bar staff are very friendly, Stefan is a great laugh and very funny. Swimming pool a bit cold when you get in, but unlike some you warm up when you are in there for a bit.

50/50 as far as the Germans/British were concerned and again no problems with them, only a couple of ignorrant ones. But cant understand why at the kids disco you couldnt fly round like a bomber to the dambusters tune.(I am the Music Man) Never mind....

I was meant to be staying at the Miramar, and as i saw from our poolside it is months/years from being completed (Never saw anyone working on it).

Would definitely go there again probably one of the best holidays my family and I have been on.

Thank you Helios Bay.

When we arrived at the hotel the building itself was very nice.
Although as the holiday progressed, we definitely did realise that looks are not everything.

The food was absolutely diabolical. A lot of people we spoke to on the holiday suffered from vomiting and diarrhoea including myself and my party. When the hotel management were confronted about the situation they refused to take responsibility which was extremely far from four star customer service.

The hotel receptionists had a cold and arrogant attitude which was a disgrace.

For a RUI four star all inclusive you didn

When you arrive at this hotel it looks stunning, all lit up (we arrived at night).

The booking in was slow, but they did give you a welcome drink and bottle of water to take to your room.
All the bars and small holiday shop shut at midnight, so would be worth taking a travel kettle, snacks and drinks to keep you going.

The breakfast starts at 7:30 till 10am gets busy at 9am best to go early. Lots on offer from bacon, eggs (all types) great bread, salad! jams, cheeses, squash type juice,(very sweet) and tons of fruit.

Lots of cooking done in full view, so you can see what you are getting.
Lunch from 12:30 till 14:30 you could eat by the pool or in main restaurant many things to choose from snacks like pitza or a full 3 course buffet style. We found sweets very sweet and repetitive but you could always have fruit.

Dinner was more formal (two sittings, you book your table and keep to this each night) and men had to wear long trousers and sleeved tops you could get red and white wine and beer with all meals. We were on the early time of 18:30 till 20:00 (late time 20:30-22:00)

They did not do any eve snacks only daytime ones, which we felt was a let down as you get peckish!
The once a week Bulgarian night which you had to book for was a let down and we would have been better off in main restaurant.

The accommodation was spotless and maid service excellent, we had a beautiful sea and pool view.
The pool was very cold but was kept to a high standard with cold showers and a foot wash and lots of sun beds.

Towels were handed out daily you have a card and change it for a towel, then when you handed back the towel you got your card back for next time. You do not need to bring any towels on this holiday.

There was one table tennis table and the staff tried to get everbody into sports like shooting, vollyball, aquafit etc also small gym.

It was lovely to walk straight onto the beach, which was sand and some small shells, (we did not find it too sharpe) the sea is warm and I would recommend it.

You do have to pay for any beds on the beach as its not owned by the hotel and they are 4lev per day, but you can sit on the sand no charge! There are some sports on the beach.

If you like fishing take your stuff as there is a small river by the sea and lots of fish, our friends caught carp.
Entertainment at night was limited although they did there best and we had a laugh.

We had no trouble with reception staff and requests were carried out quickly although their english was sometimes limited they always gave us a smile.

Bar staff were very good.

This hotel is a very good family hotel, we all enjoyed the holiday, it is best suited for 7 to 10 day stays, as the area could get a little limited on things to do if you stay longer unless you could afford more excursions which we found expensive.