7 Reviews
Traveller Rating
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Excellent0
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Very Good0
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Good0
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Average6
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 6 months ago
As our honey we expected something special from a sandals resort - we were wrong !!
Lifts weren't working, drinks were available one day and not the next.
The food was often un recognisable and when I asked for a salad in one of the a la carte restaurants I was given a piece of broccoli, a carrot and a roast potato. ????
After 5 days we complained about food, service, entertainment etc and luckily were moved to the Sandals Resort further up the resort. Which was much better and what we had paid for.
Lifts weren't working, drinks were available one day and not the next.
The food was often un recognisable and when I asked for a salad in one of the a la carte restaurants I was given a piece of broccoli, a carrot and a roast potato. ????
After 5 days we complained about food, service, entertainment etc and luckily were moved to the Sandals Resort further up the resort. Which was much better and what we had paid for.
Travel operator: cosmos
19 years 1 month ago
Hotel is now very dated, bathrooms urgently require an update.
Food was very basic and repetitive.
Staff very helpful and friendly.
Reminded me of Butlins
Food was very basic and repetitive.
Staff very helpful and friendly.
Reminded me of Butlins
Travel operator: Virgin
19 years 2 months ago
My first visit to a Sandal
Travel operator: trade winds
19 years 3 months ago
We had a 3 weeks stay booked, checked out after first night - It was an absolute pit!
Met about 20 other couples (of all nationalities) who had done the same.
Wish I had read reviews first!
Met about 20 other couples (of all nationalities) who had done the same.
Wish I had read reviews first!
Travel operator: Virgin
19 years 4 months ago
We just got back from this hotel and the only good thing I can say is the beach is lovely - clear blue sea and white sand.
We booked this hotel because it is part of the Sandals group and therefore expected a quality hotel. We went to Beaches rather than Sandals as I went with my sister and Sandals is for couples. We paid extra for a concierge room which should be the best rooms in the hotel. We were disappointed when we found the whole hotel was very worn and poorly maintained.
The food is the worst part, not much choice, poor quality and mostly cold. There is a festering waterway around the hotel which is full of green slime and smelly, a breeding ground for mosquitoes, I don't think there were many guests not covered in bites. You need to apply mosquito repellant both day and night.
The staff were in the main friendly but did not deal well with complaints and did not take ownership of maintenance & food issues.
Entertainment was ok but the high level of all inclusive you expect from a Sandals resort was not evident. Watersports were thin on the ground and even if you were an experienced sailor they wanted to charge $15 to take you to the reef rather than let you go out sailing on your own for nothing.
All in all I would not recommend this hotel.
We booked this hotel because it is part of the Sandals group and therefore expected a quality hotel. We went to Beaches rather than Sandals as I went with my sister and Sandals is for couples. We paid extra for a concierge room which should be the best rooms in the hotel. We were disappointed when we found the whole hotel was very worn and poorly maintained.
The food is the worst part, not much choice, poor quality and mostly cold. There is a festering waterway around the hotel which is full of green slime and smelly, a breeding ground for mosquitoes, I don't think there were many guests not covered in bites. You need to apply mosquito repellant both day and night.
The staff were in the main friendly but did not deal well with complaints and did not take ownership of maintenance & food issues.
Entertainment was ok but the high level of all inclusive you expect from a Sandals resort was not evident. Watersports were thin on the ground and even if you were an experienced sailor they wanted to charge $15 to take you to the reef rather than let you go out sailing on your own for nothing.
All in all I would not recommend this hotel.
Travel operator: Kuoni
19 years 4 months ago
We had booked this as we thought once in a lifetime honeymoon to a Sandals resort. We could not have been so wrong, it was a nightmare.
Hotel was dirty, food was disgusting and staff were unhelpful.
I will never travel with Kuoini again after recommending this holiday.
My honeymoon was ruined.
Do not visit this resort!
Hotel was dirty, food was disgusting and staff were unhelpful.
I will never travel with Kuoini again after recommending this holiday.
My honeymoon was ruined.
Do not visit this resort!
Travel operator: Kuoini
19 years 6 months ago
Don't go here if it's not in high season, the standards are pretty poor. You get the impression that 'they are cutting back'.
The only good point was our wedding, which thanks to the co-ordinater was great (thanks Candy).
The restaurants were terrible with not much choice, coldish food, under cooked food and bad availability of menu choices. Most nights at least 2 of them were closed, we even went without food 1 night as they shut the buffet and we could not get in any of the others! Many people throughout our 3 week stay suffered with some form of stomach upset or worse!!!
The reps are useless, don't turn up, or return your calls either!
Some of the entertainment staff were good but they lack imagination, the night time shows last '1 hour' then thats it for the night so don't expect any more and its very repetitive too(quite boring). This is not what we expected from Sandals and when I complained they were not interested one bit so we won't be using Sandals ever again, we were passed from one dept. to another.
To be fair to Thompson they did refund us
The only good point was our wedding, which thanks to the co-ordinater was great (thanks Candy).
The restaurants were terrible with not much choice, coldish food, under cooked food and bad availability of menu choices. Most nights at least 2 of them were closed, we even went without food 1 night as they shut the buffet and we could not get in any of the others! Many people throughout our 3 week stay suffered with some form of stomach upset or worse!!!
The reps are useless, don't turn up, or return your calls either!
Some of the entertainment staff were good but they lack imagination, the night time shows last '1 hour' then thats it for the night so don't expect any more and its very repetitive too(quite boring). This is not what we expected from Sandals and when I complained they were not interested one bit so we won't be using Sandals ever again, we were passed from one dept. to another.
To be fair to Thompson they did refund us
Travel operator: Thompson
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