Just spent 2 weeks over the christmas period at club amigo. All inclusive..food was poor. don't bother to try the cuban or italian restaurants, its the same poor quality as the main buffet. as we were staying in a bungalow we had access to the amelia buffet in the garden area. this was only open in the second week, and then only on random evenings, food a little better here.
only the main hotel bar was open during the evening, with no outside bars open after 7pm.
be prepared to fight for a seat as table and chairs are few. certain drinks regularly ran out, including wine and coffee.
drinks are usually served in tiny plastic beakers including coffee.
The staff are often rude and talk amongst thenselves whilst customers are waiting, particularly the reception staff. most staff were very anxious for tips which are often taken without thanks.
the rooms were kept clean and tidy with ample bed changes, however towels were replaced randomly and toilet paper ran out without being replaced despite being asked for several times, reading other blogs this was a frustration for many.
it was suggested by the less charitable that maids were selling the bathroom toiletries.
the beach and pool areas were beautiful and very well kept.
we particularly enjoyed the plants and animals, tiny frogs, lizards and even humming birds.
the feral cats were also cute and seemed better fed than most of the guests.
the organised trips we went on were fascinating and give you a real taste of just how poor cuban people are.we were hustled for money where ever we went, sometimes for goods and services, but often when engaged in conversation by cuban people which inevitably resulted in a financial sting. this became very wearing at times. locals were never rude however.
we would not go back to this hotel but we would visit cuba again.

flew many times before with many different flight companys but never with virgin dont know if i was expecting to much but i was very very disappointed with the conditions of the filght. when a company likt virgin can run out of meals with a half full plane there is something wrong should this have a warning for the rest of my holiday .on arriving at the hotel the young girl on reception was very helpfull a shame i cant say it about the rest of the staff on reception as on numerious occations were very abrupt and rude. the bell boys were polite and efficent. we had a upgrade to the binglows so didnt stay in the hotel. we were told by guests staying in the rooms that we had made the right choice as the rooms were not at a very high standard we have got no complaints about the maids as they were pretty good.food was very basic and was not alot of choice had to argue with staff to get the manger as we could not get a glass of wine with our evening meal. the italian and cuban restarnt was not much better then the main restarant and food was always just warm if not cold we had tio eat out on numerous occations as the food was poor. alchol drinks were a joke the only drink you could get on a regular basis was rum and beer any other sprit ran out within an hour to say the bar was suppose to be 24 hours we found this a joke the bar itself was awfull there was no aircon doors had to be left open so we could breathe and ended being eaten alive by mosquitos (they ate better than us). the location for the hotel was a bit out of the way but this could be why we had a nicer beach area then the other hotels we visited. this was the best part of the holiday the beach and pool areas was very good. the entertainment staff in the day time was brilliant esp georgeo who kept us entertained most days but evening was horrendos, in the piano bar was just a piano what shows were put on were in a shed and this was the worse bar in the hotel it smelt awfull so you couldnt stay there long.i would never visit this hoel again let alone recommend it to anyone.