This is both a current review and an update to my previous review on trip advisor dated 9th June 2014. I have been to this hotel previously and theses comments are factual. This is my second visit and this hotel is now in need of refurbishment.

Staff

There is a general feeling from watching and requesting assistance from staff that they have no job satisfaction as they show very little interest in the clientele or carrying out their duties to the best of their abilities. They are there for the money and do as little as possible regarding customer satisfaction. An example is one evening I took a maintenance/repair chit to reception to report a defect in our room and the girl on reception asked “what is that?” I explained that it was the hotels’ system using a dedicated pre-marked card to indicate work which was required to be done. She studied the card saying okay. The work was never done, it was a leak from the U bend under the wash hand basin.

The majority of staff do not have even a basic command of English and respond in Spanish only. The exception to this rule were the lobby bar staff and waitresses who are extremely pleasant and hard working. There is no evidence of man management or structure of management operating at this hotel.
It is a budget hotel which is reflected in the management and staff.

Hotel

This is an old hotel in need of refurbishment. Paved areas are littered with potholes. The fuse box in our room was in the closet and had no cover on it with cables exposed.

Dining Room/Restaurant

Try not to sit at a table that has not been laid out with cutlery etc as you will be in for a long wait for utensils. We had to wait 15 minutes for the table to be set despite having asked several times for it to be done. It was only resolved after I demanded to see the restaurant manager (who never appeared). The service was shocking.

Meats are generally under cooked and poorly presented and are only warm at best. Some of them appeared inedible although I can recommend the salad bar. Empty food trays are very slow to be refilled if at all. If it is a day when bacon is served choose something else, like toast. The bacon scraps are so overcooked they could have been used as a re-entry heat shield for the space shuttle programme. Sausage is inedible and fries are cold and taste like leftovers from the day before.

The bread is nice. Soup is tasteless as are the desserts.

Room

This wasn’t cleaned very well, there was a dead B52 lying on the balcony for 3 days before my wife removed it herself. Shower screen was very dirty and we cleaned half of it to see if the maid would notice but it was never cleaned, I even wrote “dirty” in the muck. Bed linen is very poor quality and almost threadbare in places…..as for the pillows they should be binned!

Gardens and Grounds

These were never “fogged” at all during our 2 week stay. I was badly bitten by insects with one bite becoming severely infected requiring medical assistance.
Footpaths/walkways are breaking.

Quiet Pool

The sloping entrance to this pool is breaking up quite badly and could be the cause of serious lacerations, twisted or broken ankles. So be very careful. The guy who cleaned the pool completely ignored plastic cups lying around the edge of the pool and we picked them up ourselves on several occasions.

Conclusion

This is a tired budget hotel.

Thomson/Tui holidays recently downgraded it to 3*, in our opinion generous.
There is no evidence of staff training and the management is sorely lacking.
We chose this hotel on the basis of having been there before, we were wrong.
The “nice” comments by others saw it through “beer goggles”.